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John B.
Via
Yelp
- Laser Vision Correction Center
8 years ago
I am sure no one will care but I will post anyway.Typical elitists; "we care, blah, blah, not like the rest". Typical hospital environment. They treat patients like animals to be herded, mismanage patient information, first appointment first person barked because I was late, wrong appointment scheduling 2nd & 3rd appointments, wrong floors, must pay for parking after waiting hours to see the "brilliant doctor"; that is what everyone said but I still don't know. Lots of important looking people in white coats walking around shuffling folders and papers. This was my second appointment with the expert. Something serious; I guess. I left after being shuffled around and waiting hours. I was half blinded by dilation but I had to work; sight or half sight. I am poor, going blind and haven't been able to see a doctor for a long time; still haven't. When poor we can't expect much help.My first appointment started off of the wrong foot when the receptionist barked at me for being 14 minutes late and said " people who are 15 minutes late are not allow to see the doctor." So, that was not me. I was 14 minutes late; and who goes to a doctors appointment on time? They are never on time so why should we be on time? Oh, yeah, they are more important than the patient. Forgot.I just got a letter for the "third" appointment with another "expert" that may take "several hours". Is the doctor going to see me for several hours or will I be sitting with the herd. I probably can't wait that long. Laughable if it wasn't so sad, they also asked for my patient information and medical history for the third time. Efficiency too; not. Information privacy is a joke too; like any hospital though. I am sure everyone in the general area knows my name, address, phone number, doctors names, past appointments and treatments and more; all was announced quite clearly when signing in.They tout "innovation"; but same old, same old. They are there to better their careers; research and fame and such. So, I am out about 5-7 hours of pay, parking fees, useless new glasses and I haven't seen anyone yet who tell what is wrong. The lower the people on the totem pole, the better to service; except for the barker. Blindness may be inevitable and less painful than the service; but who cares.
John B.
Via
Yelp
- Boston
8 years ago
I am sure no one will care but I will post anyway.Typical elitists; "we care, blah, blah, not like the rest". Typical hospital environment. They treat patients like animals to be herded, mismanage patient information, first appointment first person barked because I was late, wrong appointment scheduling 2nd & 3rd appointments, wrong floors, must pay for parking after waiting hours to see the "brilliant doctor"; that is what everyone said but I still don't know. Lots of important looking people in white coats walking around shuffling folders and papers. This was my second appointment with the expert. Something serious; I guess. I left after being shuffled around and waiting hours. I was half blinded by dilation but I had to work; sight or half sight. I am poor, going blind and haven't been able to see a doctor for a long time; still haven't. When poor we can't expect much help.My first appointment started off of the wrong foot when the receptionist barked at me for being 14 minutes late and said " people who are 15 minutes late are not allow to see the doctor." So, that was not me. I was 14 minutes late; and who goes to a doctors appointment on time? They are never on time so why should we be on time? Oh, yeah, they are more important than the patient. Forgot.I just got a letter for the "third" appointment with another "expert" that may take "several hours". Is the doctor going to see me for several hours or will I be sitting with the herd. I probably can't wait that long. Laughable if it wasn't so sad, they also asked for my patient information and medical history for the third time. Efficiency too; not. Information privacy is a joke too; like any hospital though. I am sure everyone in the general area knows my name, address, phone number, doctors names, past appointments and treatments and more; all was announced quite clearly when signing in.They tout "innovation"; but same old, same old. They are there to better their careers; research and fame and such. So, I am out about 5-7 hours of pay, parking fees, useless new glasses and I haven't seen anyone yet who tell what is wrong. The lower the people on the totem pole, the better to service; except for the barker. Blindness may be inevitable and less painful than the service; but who cares.
Christine L.
Via
Yelp
- Boston
8 years ago
If you are looking for a great surgeon, great staff and great results,go see Dr. Helen Wu. She offers more than Lasik and you don't feel rushed through the process!
Anonymous
Via
Yelp
- Laser Vision Correction Center
8 years ago
If you are looking for a great surgeon, great staff and great results,go see Dr. Helen Wu. She offers more than Lasik and you don't feel rushed through the process!
Lauren B.
Via
Yelp
- Laser Vision Correction Center
8 years ago
This place is so frustrating. Starting with the ridiculous phone tree that you have to navigate; pack a cooler because you're going to be on the phone a long time before you get a human.<br><br>Also pack a cooler before you take the elevator because the elevators here probably remnants of the original Elisha Otis built in the 1800's, and you might be in there awhile. Also, pack a urostomy bag.<br><br>After navigating the New England Eye Center phone tree is 10 times worse than those molecule structures you had to build in AP Chem, and yesterday I went through it 4 times and they hung up on me after I got a human being. 4 times. Yes, 4 times. Because phones are really difficult to operate apparently in the year 2015.<br><br>One time I came here last summer and the A/C was broken on a 90 degree day, so it felt like the old early 90's TV show Swamp Thing. It was swampy and disgusting and I could feel the bacteria growing on me as I sat there in the waiting room.<br><br>The first time I got here, nobody knew how to handle me, a "new patient". I was told to go all these different floors to register and I wanted to "quit medical treatment" before I even saw a doctor.<br><br>Currently trying to deal with someone in their office named Kelly C (I'll keep her last name outta here) who apparently doesn't feel like responding to my emails as I am trying to obtain a different version of a doctor's note for light sensitivity.<br><br>Everything about this place makes me feel like I'm working with a 3rd world Emerging Marketplace.
