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Laura B.
Via
Yelp
- South Austin Location
2 years ago
In December 2019 I met with Dr. Barker because although I did not wear glasses, my night vision was hindered by all the bright lights. My vision was tested along with a special light test. Based on the testing it was recommended that I have lens replacement surgery and I chose the Active Life lens plus laser and ORA surgery in both eyes. I was told the lenses and laser surgery would correct the astigmatism I had in each eye. In late May 2020 I met again with Dr. Barker and decided to move forward with the lens replacement, this time the lens was the ERP, along with the laser and ORA procedures for both eyes. The surgeries took place in June 2020.Post-surgery, at one of my follow up appointments with Dr. Barker, I mentioned that on a recent rainy and gray morning, I noticed all the car headlights had multiple rings around them and distracted me. He said, "oh, that will get better". Since it was summer and also during the pandemic, I had little opportunity to drive after dark. Once fall came and the time changed, I was driving more after dark and was hampered severely by the rings around all the lights that seemed to blend together, which made it difficult for me to judge depth and feel safe driving. Furthermore, my right eye was not seeing well at a distance, I could not read the signs that my left eye could read. This was never the case before surgery.I went back to Dr. Barker in November to tell him I did not feel safe driving at night because of the splay of lights in the vision of both eyes and additionally, I was not seeing distance well out of my right eye. Also, I was noting a floater or something flashing on the right side of my right eye. I was told there was scarring on my right eye and that YAG surgery was needed which would help with the distance and floater issues. He also told me that a "side effect" of having the multi-focal lens, was the rings around the lights I was experiencing, and just a trade-off to have the good close-up vision. This was news to me.I had the YAG surgery on my right eye on December 1. The YAG surgery did not help my distance vision nor the light or floater issues and furthermore, gave my eye a constant dull ache.I went to see another eye doctor and learned I still have an astigmatism in my right eye, a fact I am certain Dr. Barker knew although never disclosed. I also learned that because of the YAG surgery, there is no way to replace the lens in my right eye because the YAG surgery destroys the membrane on which a lens can be placed. I am now told I need additional laser surgery on my right eye which will cost at least $3000.00.In the fall of 2020 I sent a letter to Dr. Barker and Mann Eye with this same detail. To Dr. Barker's credit he reached out to me by phone and did some follow up exams confirming what I had learned from my second opinion. He said unfortunately I was in that "nth" percent when procedures did not work like expected!Needless to say I am dumbfounded by and extremely frustrated by the fact that I was misled by and had negligent care from Dr. Barker and Mann Eye Institute. My big issue was how bright lights effected me at night, Dr. Barker knew the lenses he recommended and put in my eyes would cause the halos yet he did not make sure I understood the tradeoff. I am 65 years old - I have been to see Dr. Barker more in the last year and a half than the sum of my visits to other eye doctors in my lifetime. I have spent over $15,000 and now have poorer eyesight than I had prior to coming to Mann Eye Institute along with a lack of security in my driving after dark. Make sure you ask the questions regarding the down sides of lens replacement before agreeing to the procedure.
Dalton Flynn
Via
Google My Business
- Fannin Location
3 years ago
I do not recommend purchasing glasses here. They are overwhelmed, slow, unresponsive. Take your prescription elsewhere. The eye exam itself was standard.
paulette salanon
Via
Google My Business
- Sugar Land Location
3 years ago
The Dr. was excellent.The front desk person was loud and unprofessional.The optician fitted me for my glasses in the lobby with another person present. Why do they not have a specific room for fittings? Very unprofessional. Also the Optician (in my opinion was trying to up sale me on the glasses.) I will go back to Costco for my eyeglass needs next time.
Anonymous
Via
Yelp
- Sugar Land Location
3 years ago
The Dr. was fine. The front desk failed to give the back desk my routing slip, so I sat there longer than I needed to. And I heard them looking for the router, (Just unprofessional in my opinion).The 2 women up front were annoying. The one with the red hair talked loud. She stated she couldn't wait to get home and take off her clothes at the end of the day. Really? Do you think I want to envision that!? Then, when it came time to get my glasses I was seen in the waiting room and measured for my glasses with other people in the room. Do they not have a special room for fitting. This is my second time there and I don't think I will go for a third visit.Overall I am not impressed with the unprofessional way I was treated. Very disappointed.
Anonymous
Via
Yelp
- North Austin Location
3 years ago
I drove AN HOUR today for an appointment which was CONFIRMED, and when I got there? It didn't exist- no record of it. Front desk staff wasn't helpful, 800 number staff are mostly incompetent. <br><br>I had lasik done here a year ago. Results were decent, although I suffer from dry eye now. Price was comparable to others. I liked Dr. Beavers.<br><br>I did also refer my mother here for her lasik, but probably wouldn't refer anyone else due to the disregard for my personal time.
