Mann Eye Institute

4.7

11795 reviews

10508

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Veronica M. Via Yelp - South Austin Location

10 years ago

I had blade-free Lasik in November of 2007 at Mann Eye Institute. My experience at the office was nothing but positive, with a friendly, informative staff. Dr. Mann had been my grandmother's eye doctor for something like 30 years, and he has a good reputation for a reason. Within about a week or two, my vision was at 20/15. Why am I giving it only 2 stars? Well, 6 years and around $3000 later, I'm back needing glasses. I mean, having perfect vision for a while was fantastic, but caution to many of you, it might not last forever. It's a huge, expensive disappointment.

Misty P. Via Yelp - Fannin Location

10 years ago

Where do I even begin? First of all, please know that I am not only an ICU RN, but also house supervisor at a hospital here in Houston. I am the last person who wants to give a poor review to another medical professional, but the treatment I received at Mann Eye Center I would not even dream of revisiting on one of my own patients. All began well, I had my eye exam, got cleared for Lasik, signed some papers, and set the date. Before my procedure, I had been doing my own research about what to expect. I discovered from some friends/family that the "pain free" recovery is not always so. One of my family members described waking up the next day feeling like there was "glass in her eye"! Now, I know that all good things have a price, but why suffer in pain when it is completely preventable? I called and spoke with the receptionist/scheduler about my concerns. I told her I don't want to take the chance of being at home recovering and hurting, and requested some pain medicine just in case. (I'm not sure how this sounds to anyone not in the medical field but, TRUST ME, your doctor is not all seeing/knowing, nor do they spend their days wondering about all the things that could possibly "go wrong" once you walk out of their office. You have to look out for yourself. So, this non-medical person (no offense to her, but it's a matter of fact. You wouldn't take advice about your broke down car from a chef right? Why medicine from a receptionist?) spent about 15 minutes trying to convince me that they had "never heard of anyone having pain after the procedure" and they would give me "magic drops to numb my eyes" What I told her was this: "Well, let's say I trust you and have this procedure without a backup pain med. I will wake up blind, possibly in pain, unable to go anywhere or do anything, and without the means to take care of myself, all because you did not honor this simple, reasonable request. I'm telling you right now, if I wake up the next day and experience any more than mild discomfort (while half blind no less!), you will be the first person I call, and I will not be very happy." After that, she spoke to the doctor (Please let me be clear that I do not blame this lady, but the "system" set up by the surgeon for this crazy situation!) and got me my damn script (Just a humorous side note for all you medical people out there, I did all that fighting for 6 tablets of Demerol.) My surgery was scheduled for 9AM. I had worked all night (7PM-7AM to be exact), and wanted to get the thing over and go home to sleep the day and night away. I received a phone call about an hour before my appointment, asking if I could come in at 2PM instead. Now, being a nurse, I understood about surgery and medical situations, and that they are not always able to adhere to a strict schedule. I agreed and had my boyfriend drop me off at the center at 2PM. Making a long 2 HOUR story short, I did not get called out of the waiting room until 4PM! At that point, I was exhausted and annoyed, but ready to get through it and get it over with. I sat in a chair and was given some ibuprofen and 10mg of Valium by the nurse. In the procedure room was Dr. Mann (Junior), a nurse, and a technical assistant. They brought me to the table and asked me to lay down. After fixing the machine above my face, a "suction cup" like piece of equipment was lowered onto my left eyeball. At this time Dr. Mann Jr. asked me to stare at the small light in the middle, and not move my eye until he said so. Though I could not feel it, it seems that I was having some sort of eye "spasm". I tried VERY hard to keep my eye still, but Dr. Mann just kept yelling at me to not move. We tried a few times, and he seemed to become more and more outwardly frustrated saying "This has never happened before!" and "If you can't hold your eye still we will have to cancel the surgery." It was then decided to take a break and try one more time. I was taken out and told to wait 10 minutes in a chair outside the room. Dr. Mann came out and asked me what happened. When I explained to him that I usually have a high tolerance for meds and the 10mg of Valium may have not been enough, he proceeded to question me about how much alcohol I drink in a day. During this time, I also had the pleasure of hearing the tech talking to her significant other on the phone down the hall about how she was "running late because of a difficult patient". Once back in the room, it took everything I had, but we got it done. (In case you are wondering, YES, I did wake up in pain). I came back for my follow up the next day (with no apology/mention of the "difficult" time we had the day before). After that, I never went back. With the exception of the lovely office staff, I felt like no one cared at all about me or my feelings. They were there to take my money and run out the door. Medically, everything was "successful" but, when it came to "customer service"...total failure.

Pamela Ward Via Google My Business - Humble - S. Memorial

11 years ago

Have you ever been in a situation that got started off on the wrong foot so to speak and just went down hill from there? Well that pretty much sums up my experience with Dr. Melton's office at the Mann Eye Institute. In a nutshell, I was treated with total disrespect. All 4 of the staff members I had contact with were equally less than professional. After waiting for exactly 2 hours, I left without seeing Dr. Melton or without anyone apologizing for the delay or informing me of when I could expect to see the doctor. Let me just say that maybe it was just a bad day for everyone involved. But having a bad day can be overlooked, forgotten and I could move on but the series of unfortunate events were serious enough that I am strongly considering filing a formal complaint. I wish everyone the best and hopefully this was an isolated situation.

Cal Hart Via Google My Business - Mary Green, MD, PhD, FACS

11 years ago

Place is nice on the inside, very crowded when I was there. I told the ladies behind the desk I needed an exam for contact and only wanted them to do what my insurance would cover -- including the fitting.Exam went well, go out to pay, they charged me $200. When I asked them how that could be because I specifically asked to not do anything my insurance wouldn't cover, they said "the fitting is $189".Literally the doctor came in and watched me put in my contacts, asked if they were comfortable, and that was it.In the long run I could have gone some where else and been covered by insurance. I've been to places before that did the exams and fitting for less than the $200 fitting they charged me, WITHOUT using insurance.This is the type of eye mill that is in it for the insurance claims. I won't be back anytime soon.

Brandon Sterling Via Google My Business - Mary Green, MD, PhD, FACS

11 years ago

I arrived late to an appointment and was not seen for one and a half hours. I sat right in front of the receptionists (there were multiple) and I was completely ignored. I believe in customer service because I give extraordinary customer service. The receptionists were clueless and they were all very apologetic AFTER I WAITED AND ASKED FOR MY RECORDS SO I COULD TRANSFER TO FIND ANOTHER FACILITY. Terrible because this place is normally excellent, I don't know who dropped the ball but it was HUGE. I am not happy about this and I hope we all can learn from this terrible experience. BE VERY CAREFUL WITH DEALING WITH THEM! The doctors are great, however! SO SAD!