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Arby Barnes
Via
Google My Business
- Katy Location
6 years ago
Went there for my routine eye check up. First time to try this place. We were greeted by the staff they were friendly and introduced themselves. However I felt so rushed. The female doctor who saw me was speaking too fast and did not even tell me if my eye grade level went up or stayed just the same. She said something that I didn't get that she saw in my eye when she was examining it and told me she will explain it but did not get to. From the first staff down to the doctor, all they kept on telling me and talking about was availing of the lasik. I am a patient and I expected care not rushed and being sold something. I felt like I was a dollar sign and not a human being. A lady named Paige who was supposed to talk to me more about the lasik procedure greeted me, shook my hand and then immediately SANITIZED her hand in front of me now that is sincerity to the max! She can't even wait until I leave before doing that! Sad that this eye institute looked promising however I am very disappointed of how I was treated.
Jasmine Z.
Via
Yelp
- Houston Medical Center
6 years ago
I agree with one of the yelpers that this place is not horrible, but it's definitely sub par. First, they have the suspicious "contact fitting fee" that you may get charged even if you have vision insurance. Second, the waiting time is absolutely insane. My average waiting time for a simple prescription renewal is 60-90 mins. I mean seriously?! I can have a LASIK done in 30 mins. The office really needs to improve their scheduling/coordination technique.
L P.
Via
Yelp
- South Austin Location
7 years ago
It is now four years post surgery, and Mann Eye Center never was able to help me find relief from LASIK-induced dry eye and nerve pain. Actually they kept wanting me to do another surgery, which I am glad I did not do. <br><br>After awhile, I quit going there and quit using all the medications (tried courses of steroid drops, various ointments, gels, was on Restasis for many months, etc.) because those really weren't helping. <br><br>Then I did get some help from a doctor at a different clinic who has more expertise in treating dry eye--and who also has much more compassion and understanding about what patients go through when they experience painful LASIK complications. (Reflecting on the experience, I'm still taken aback by the insensitivity of the Mann Eye staff.) <br><br>However, my problems certainly are not resolved. The dry eye is less severe, but is a daily issue. Intermittent nerve pain persists in one eye, and probably will be a problem for life. When my eyes get very dry, my vision temporarily declines as well, which is frustrating. I am now better able to manage all of these problems with two types of non-prescription eye drops and other simple routines that make my eyes feel better.<br><br>If you are contemplating LASIK, please take a moment to read my original review. While the risks may be statistically low, when there are problems you can end up REALLY, REALLY suffering. I sure have. <br><br>And I still wish I had my contacts back. At least when they hurt, I could just take them out.
Lara L.
Via
Yelp
- Fannin Location
7 years ago
I initially went for a lasik consultation because of the good reviews. To my surprise, this was by far probably the worst lasik consultation I went to. From the moment I walked in, not one single staff member seemed inviting. I felt rushed from the moment I filled out the new patient paperwork (even though I showed up early) to scheduling an appointment. <br><br>Front desk: the receptionist asked for my ID and gave me a clip board to fill out new patient information. When I went back to give her the paperwork, she handed me my ID, never looked at me or said anything, then she walked away. How was I supposed to know that was all she needed? She could at least have told me to take a seat, or the dr will be with me soon, but nothing.. I waited 27 minutes past my appointment time to be seen.<br><br>Eye testing: There are several machines, you are taken to, to get a measurement of your eye, but after every one, the medial assistant girl would say ok..next and walk to the other one. I had to put my glasses back on, get my purse, walk over, and she looked annoyed that she was waiting for me. <br><br>Next, I went to a waiting room where I waited approx 10 mins for someone to call me back for my full eye exam. Yes, that's right, dilation and everything. After my eye exam, I went back to the waiting room for another 15 minutes for the dilation drops to set in. Then, I went back to talk to another dr to tell me I was a good candidate, she proceeded to ask "do you have any questions about the procedure?" Even though at this point, no one has gone over the procedure with me. Umm, yes I am not ready to make a big decision like this without asking questions when you did not go over the procedure. After I told her yes, everything, she looked confused as why I would say that. Shortly after, Dr. Paul Mann came in and spent less than 5 mins going over the procedure with me.<br><br>Finally, I was sent to a consultant who seemed like a pushy sales person just to get me to schedule an appointment and leave. <br><br>All in all, I felt rushed, not comfortable with anyone. I feel as if the employees there just want to get you in an out and don't truly care about your experience.
Mary Kaye Lasota
Via
Google My Business
- Copperfield Location
7 years ago
I don't know how to react to the two different experiences that I and my husband had. I don't think that treating people differently is right. I got excellent service and my husband got the exact opposite. How embarrassing that is considering I recommended him to see ya'll because I recieved great service. I am beyond belief in this concept of treatment. The worst part of my embarrassing situation is I have to come back for my glasses. This will be my last and only visit here. I will not return to a place that treats people differently. It is just plain embarrassing. Never again.
