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Paula Ruiz
Via
Google My Business
- Baytown Location
2 years ago
My visit had some pros & cons.Pro: the doctor was very helpful when she came into the room. She was able to walk me through my symptoms, help with what could have happened & talked through a plan moving forward.Cons: my visit wait was extremely long. I arrived 10 minutes prior to my appointment time, and there was 1 person in the waiting room. After filling out paperwork I waited 30 minutes until I was called into the exam room (30 minutes with there only being 1 other person). After the initial talk with the tech, I waited another 30 minutes for the doctor to come in. This bring my total wait time to an hour. One hour and only 1 other patient ahead of me seems a little unnecessary as I have never waited longer then 15 minutes at other Mann Eye locations. In total, my visit was an hour and 20 minutes.While I found the staff extremely helpful & polite, the waiting time should be something the location works on.
Rod V.
Via
Yelp
- North Austin Location
2 years ago
My name is Rodrigo and I'm a health professional/doctor that works in a detailed near vision environment. I made sure to explain this to my ophthalmologist, which I won't name since this review is for the business overall.He told me he thought the best for me was to do a blended vision set up in case I underwent surgery.I had lasik surgery at Mann eye about a year ago, and the procedure went well. It's an expensive procedure that is done fast in less than 15 min, although the preparation for that takes an hour or so.I had to extreme improvement in my far vision, but my work half arm distance vision was severely impaired by the surgery, to a point I lost detailed coordination for work. I came back to Mann eye to report this and the doctor quickly mentioned I needed time and some reading glasses and gave me the same prescription for both eyes without any refraction test,which I thought was strange since I had blended vision, which could require a different prescription for each eye for better near vision.The glasses were made, and they were expensive transition lenses. For me to be able to work with these glasses I noticed that I had to rotate my head to one side to maybe bias one eye or make the vision go through a larger path in the lens. Professionally this was a huge inconvenience. I reported this and the front desk made new glasses. Again, did not help. IDespite all the issues and me being an unhappy patient and communicating this, since my work vision significantly worsened after my surgery to the point I can't do detailed work, I was told to wait. After a year my near vision is still terrible and I can't even use the glasses I paid over 600 for since they actually make it worse for me to work. I set up a new appointment with much difficulty since the schedule is very busy and I'm also a doctor myself. I came and arrived 20 min late because of an accident on the way (not mine) in traffic just to be told that I the policy is 15 minutes after waiting over a month to be able to come to an appointment to fix something that should have already been fixed. I live downtown and this office is al the way north. They didn't have availability for the office near me.Although I understand it's a fair policy and things happen, when you make a patient so unhappy with the results because your work has not been done to the best it could, and don't have availability, I think that you should make an exception, especially when there are 40 min left and what needs to be done is likely just an eyeglass refraction exam. This is healthcare, not the military. And my time is as valuable as this doctor's. If the office weren't at fault several times with the lack of success in the overall outcome, I wouldn't blame them for the way this was handled.She wanted to make another appointment but for me it's so difficult to replan my schedule to match their availability that I'd rather go to an office that actually cares about keeping their patients happy and listening and acting on their concerns, especially after multiple failures. Your patients time is as important as yours. And sometimes it takes one doctor to know when another is not being fair. I also have patients to see, and I lost actual significant income making this appointment.It's sad that I had to write a review for people to try to reach out. At the front desk, all I got was contempt and zero understanding. Beware.
Christine G.
Via
Yelp
- North Austin Location
2 years ago
I had excellent service when they wanted my money for the LASIK procedure. However, I received an email a few months ago stating I needed to schedule an eye exam. I wasn't sure if this was for a yearly eye exam or if it was a checkup related to the LASIK procedure so I called and asked. The representative seemed a little confused when I asked her and put me on hold. When she returned, she assured me that the email was NOT for a yearly eye exam but was a checkup related to the LASIK procedure. I even reiterated to her - I had corrective eye surgery a year ago so I didn't need an eye exam but would schedule the appointment if it was related to the LASIK. She assured me it was for the LASIK. So I scheduled the appointment - took off of work and everything. Then at the end of the appointment they stated I owed money for the exam which confused me because I was assured the exam was related to the LASIK procedure. The individual who helped me was very rude and dismissive after I explained the aforementioned to her and stated, "Well don't be surprised if you get a bill in the mail." Um, okay. I even called and left a message for someone to call me back about the charge - nothing. I didn't get eye insurance this year specifically because I recently got corrective surgery for my eyes and now I am stuck with a $180 bill from Mann Eye for an exam I didn't even need. I find it extremely deceptive that they sent a confusing email for a regular eye exam when I had a LASIK procedure a year ago with them - this makes no sense. It seems like they were extremely helpful when they wanted my money but became very dismissive/rude when I disputed a charge. Very disappointed and will not return.
Cedric Crumbley
Via
Google My Business
- Humble - S. Memorial
2 years ago
The front desk is very nice. The problem comes when you need to get seen. Arrived for 1:30 appointment. Was placed in a room and waited and waited and waited. Wasnt expecting to be away from work this long. Finally 3:00 came and I had to leave without being seen. This may be normal but just seemed extreme to wait that long. Everyone is friendly though.May not be the place to come without taking an entire day off to get seen. They kept me so long my wife text to see what was going on.
Ross Holley
Via
Google My Business
- Fannin Location
2 years ago
I wasn't really happy with my Lasik experience here. Dr. Brunson (pre-op) and Dr. Mann (Op) were fine (nothing special, I have no way to assess if they did a good job), but Dr. Chin (post-op) is really shady. I always feel like she hides bad news -- exaggerates how good your eyes are , doesn't tell you when things went wrong.For example, she refuses to admit my lived experience that my right eye is far worse than my right eye. "Your eyes are exactly the same power" The optometry assistants constantly push you to squinty forward and move closer to the chart so they can claim that you "saw" the small letters on the chart.As a stronger example, I currently have mild chronic dry eye, and she (in my humble opinion) made up a fake diagnosis other than the Lasik to cover it, or at the very least hyped up a much more mintor problem that I had as the "cause" of my dry eye. I just had a really weird experience where I went in to the office for what the front desk told me was a routine eye exam, but after waiting nearly an hour to see the doctor, she told me that it was actually a post-op appointment (more than a year after my surgery) and that the front desk was wrong, and proceeded to give me diagnoses that I just don't believe ("the bacteria accumulated on your eyelids is what is causing the dry eye problem that you have never had in the rest of your life --not Lasik!"). I believe that what happened here is that it was originally scheduled as a routine eye exam, and she changed it because it was busy, and then usd the appointment to try to pretened that I didn't have an adverse reaction to the Lasik that I know I had.I didn't schedule the one-month follow-up that she says I should have because I just don't trust her.I simply don't believe, a full year later, that I am being told everything about my condition, much less my chronic dry eye. At every step of the post-op I've felt like Dr. Chin is covering her own and Dr. Mann's behind, and hiding stuff from me. I'd love to have a dr office that I trust to look at my dry eye problem, but that's just not these people.4* because my vision is good enough that I don't need glasses, although not as good as I hoped. -2* from that because these people are *so* shady.
