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Britne A.
Via
Yelp
- Sugar Land Location
11 years ago
The best part about this experience was the opthamologist's assistant. The doctor was kind as well, but I felt as though she was the most accommodating. The main reason I am giving only two stars is because of the horrible receptionist. She seemed like another receptionist who was incapable and unwilling to just do their job. Like the reviewer James P said in his review, she argued with me about my insurance not covering my contact lens fitting or even my contacts, and that I would have to pay out of pocket. When I asked her to verify (because I knew I was 100% covered) she argued with me that they would not cover it, and if they did, they would refund WEEKS later. I was infuriated with the fact that the receptionist was assuming without verifying, arguing with me without facts, and acting as if paying $1500 out of pocket for a fitting and lenses that ARE covered by my insurance was no biggie. She was so unwillingly to call my insurance, I had to ask her seven times to do it. I don't understand why my insurance wasn't verified before I arrived. I also didn't understand why she couldn't even try to be helpful. This is the most stressful experience I have had at an eye doctor's office, and it all could have simply been solved with a phone call beforehand. To make matters worse, when I called my insurance to do a conference call with the receptionist, my insurance told me she had called but hung up on them after they said I was covered 100% and would not have to pay anything. However, after she was informed of this, she lied to me and told me my insurance requires them to file a claim and then "maybe" I'll get my money back if they cover it. I just kind of feel like this place is sketchy and unhelpful to the customer.
Dara S.
Via
Yelp
- Houston Medical Center
11 years ago
I really did not enjoy my visit to this doctor or group of doctors. First, the woman I booked my appt with said somebody would call me to confirm that my insurance covered the visit. They never did and I forgot that they were supposed to, but when I arrived the woman at the front desk told me it was too late to call Aetna - was dismissive until I insisted I couldn't pay for everything if that was going to be the case - she kind of apologized that they'd dropped the ball and did end up looking up my coverage. Only the exam. After a sizeable wait (20-30 min), a man took me back for preliminary examination - he was extremely rushed. They didn't even ask if I wanted to be dilated (like other places have), but put drops in my eyes without telling me what they were for - I was unable to read anything for the next three hours which totally ruined my plans for the evening. I was passed off to the official doctor (Kovoor) - who was fine but also pretty impersonal. As he was walking me out, I asked whether he had also written a prescription for contacts for me. He hesitated and begged a woman in the hall to do a contact exam on me (Jhaver) - they made me feel like I had inconvenienced them but I wondered why they hadn't asked that during the initial booking if it was a big deal. Jhaver's bedside manner was totally bizarre. Every statement she made felt like chastisement. She disapproved of my previous prescription. She disapproved of the brand of contacs I like and have worn for years. She flipped through the 1? or 2? options so quickly and with such a lack of clarity (this one? that one? how about this one?), I'm not even convinced she was doing anything. Maybe she's just got an odd personality but she made me feel like I had done something wrong - although I have no idea what it was - overall, the feeling I got was that the office is totally disorganized and not interested in customer service.
James P.
Via
Yelp
- Sugar Land Location
12 years ago
I made an appointment with Mann Eye Institute for a routine eye exam for two reasons. The first being the "great" reputation and the second being they are a preferred provider on my vision insurance.<br><br>Upon arrival I was promptly greeted and asked to complete some paper work and asked about my insurance. The lady advised me of my copay and charges for contac lens fitting. I then advised her that the contac lens fitting was covered by my insurance and she argued with me so I just let it go.<br><br>Durign the exam I asked for the disposable lenses that you leavve in for a month. The "optical technician" advised me that you should not leave anything in your eye for a month and the hazards related to doing such. I advised him that someone makes them and I know people that use them and I wanted them! In the end I still did not get what I wanted.<br><br>After I arrived home I looked at my insurance coverage and I was correct, my lens fitting was covered. I called them promptly the next day to advise them of the issue and was told that I would have to wait 3 to 6 weeks for a refund if one was due! WTF, 3 to 6 weeks? This is my money that you are effing with! I called back later to discuss further and was transferred to the billing department where I had to leave a message. I still have not received a return phone call!<br><br>Go to Sam's Club or Target or TSO.....
