Sort By:
Scott Ranieri
Via
Google My Business
- Tomball Location
5 years ago
FYI Original Doctor is no longer there, newer staff. Definitely not the same place it used to be. Staff was very inefficient and I was forced to wait over 45 minutes. Did a very poor job of assisting me find class that fit my facial structure. I'd give them 1 star rating but one of the staff members actually cared enough to try and assist me. I'm going to take my business elsewhere.
Ray Beets
Via
Google My Business
- South Austin Location
5 years ago
I have been been going to Mann Eye for many years in Houston and for the last two years in Austin. My experience was always very good in Houston with great care and well managed staff. The opposite has been true in Austin with waiting times for routine exams of 2 hours and more.The time for a recent appointment with Dr. Barker for an annual eye exam was 2 1/2 hours. Even though my appointment was with Dr. Barker he never came in, instead I was finally seen by an OD...rather than the opthalmologist/MD that I made the appointment to see.
Rachel G.
Via
Yelp
- Houston Medical Center
5 years ago
I've worn contact lenses for almost 20 years and knew I had a standard eye infection so I made an appointment to see Dr. Greene. My first appointment I waited TWO HOURS to see her. After over an hour when I asked the front desk staff how much longer, I was told, "We tell all patients to block out 2 hours for appointments." No one told me that when I scheduled the appointment and that is ridiculous! Once I did get to see Dr. Greene, she was in the room with me for 5 minutes. She didn't have good bedside manner and I find it strange for an eye doctor not to make eye contact with a patient. Since I had a common eye infection, I had to return to see Dr. Greene for a follow up appointment 2 weeks later. For a follow up appointment, I waited an hour and a half before seeing Dr. Greene! She looked at my eyes and was in the room for 4 minutes total. Then I was told to wait for a contact lens evaluation and a doctor met me in the hallway and told me he'd order lenses to my house. This 2 minute interaction that they say is an "evaluation" cost another $80.00.<br><br>I won't be returning and I wouldn't recommend them to anyone else. I typically never leave reviews but given this experience felt I had to.
Pete Elston
Via
Google My Business
- Livingston Location
5 years ago
Joelle B.
Via
Yelp
- South Austin Location
5 years ago
I'd initially set up an appointment because I needed a vision exam and I wanted to check on LASIK. The receptionist told me happily that they could take care of both and scheduled me for a Friday apt. When arriving on Friday the receptionist said they only did Lasik exams on Fridays and I'd have to schedule another apt for an eye exam M-Th. This is extremely inconvenient for me. Friday's are my only days that I can schedule appointments and if I would have known this, I would have went else where. So from the very beginning, I already feel like I'm wasting time and I was lied to. <br>The Lasik exam was fine. The tech who gave me most of the exam wasn't very friendly, seemed rushed. The Dr. took maybe 5 mins to examine me and seemed very nice.<br>I've had other quotes and am shopping around but I've gotten prices as low as $2,000 for the exam. $ 4,600 is crazy and I didn't appreciate the "if you buy with in 30 days, we'll stay at this low rate, other wise much more expensive" come on? Who falls for this tactic? I'm offended by this tactic and I didn't like that my insurance specifically says that I get a reduced rate by a min of 5% off of the promotional rate. Your offer was supposedly a promotional rate and Roland said that they didn't honor it.<br><br>Also a thing to note. They didn't give me heads up as to what or how the dilation drops would change my vision temporarily (I've never had them) until after the drops were already in my eyes. They sent me on my marry way after the apt and had I not been going straight home and needed to use my phone for gps, I would have been very bad off on figuring out how to get directions for myself. I couldn't see a thing up close.
