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Margo Ingram
Via
Google Business Profile
1 year ago
Very thorough eye exam, wonderful staff - great experience.
Mary Maclennan
Via
Google Business Profile
1 year ago
Amanda Hodges
Via
Google Business Profile
1 year ago
Excellent experience. From the first phone call to post-op, customer service was amazing. The procedure was quick, I was well informed and Ive had great results. I could read the clock on my wall when I woke up from the post-op 4 hour nap. Amazing!!
Tim Thornton
Via
Facebook
1 year ago
Great doctor(s) and horrible billing department who tells you one thing and then comes back later with new bills and when you try to talk to them about the bill, they want to explain the insurance procedure to you. We understand insurance, but when you don't know what insurance is going to cover--DON'T TELL THE CLIENT THAT INSURANCE HAS TAKEN CARE OF EVERYTHING ELSE, ONLY TO COME BACK A MONTH LATER WITH A NEW BILL. And if you don't listen to the insurance billing process repeatedly--they have no problem hanging up on you "on a recorded line". It doesn't matter if it is recorded, because no one in management is listening to the recordings. It's just something they have to do or say--I'm not sure which. It's not so that they can learn and change their customer service procedure. So, Great doctor. Terrible sense of customer service.
Steven Chambers
Via
Google Business Profile
1 year ago
The lasik experience was a very good one. I have a lot of apprehension with medical procedures but the techs (Elvia, Anyssa, and Andi) were very comforting. The surgery went very quickly and Dr. Paul Mann did a great job.
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2600 Via Fortuna, Suite 400
Austin, TX 78746
OR