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Misty L.
Via
Yelp
- El Cerrito/Contra Costa
6 years ago
TL;DR: I am truly, radiantly happy with my results and I'm only five days post op. I was a -6.00 in both eyes with severe astigmatism. Standard Lasik was the procedure I had done. I am now 20/30 in both eyes and still improving. I'm taking off one star only for the consultant and the slightly irritating post op scheduling.<br><br>Pre Op:<br>My only real complaint has been with the consultant, Pablo. He is nice but not very knowledgeable at all. I'm not sure if he's new. The consultants job from what I gather is to be the liaison between the patient and the surgeon. His knowledge about the procedure was less than mine and I had only spent a few hours googling how Lasik works. He seemed condescending in his answers, although I genuinely don't think he meant to be. He was also very car salesman like. Trying to sell me on the procedure that I had already put money down for. For every question I asked, I got a "why?" or "what for?" question right back. <br>I got approved for financing and he didn't even give me the application to fill out along with any information about the care credit card. The receptionist took care of that and had me fill it out the day of surgery.<br><br>Surgery:<br>Thankfully, I was able to get all my questions answered to my satisfaction through the nurse that assisted with my surgery. He was very knowledgeable and explained everything before and during every step. I also did a lot of self research.<br>I did not meet Dr. Ellis until mere minutes before he worked his magic on my eyes. His bedside manner was impeccable though and he was great at keeping me engaged and calm. I was laying on the table less than 10 minutes total. No, the procedure itself didn't hurt at all but once the anesthetic drops wore off I was extremely uncomfortable until I was able to get in bed and pass out. Word of advice - do not pass go, do not collect $200... go straight home and sleep. By the time I woke up, pain was minimal and by the next day it was totally gone.<br><br>Post Op:<br>So far my only post op complications have been with scheduling my actual post ops. The staff was very flexible for my consultation and pre-op but seem hard pressed to work with my schedule post op. After a few phone calls, "exceptions" were made and further appointments were scheduled.<br><br>Now for the best part about my experience here, besides my now amazing (and still improving) vision: Marlene. She has called to check on me throughout this entire process and moved mountains for me. She is an absolute angel of a human being and has made this whole experience that much more amazing. I cannot say enough wonderful things about this woman.<br><br>All in all, it was a great experience and I'd do it all over again.
R. Z.
Via
Yelp
- El Cerrito/Contra Costa
6 years ago
Dr. Ellis operated my husbands eyes. He looks great and got rid of glasses. Office is very simple, no crystal chandelier, but hey, don't forget that if they have those you are paying for out of your BANKING ACCOUNT, hehehe! Medication was giving to him after surgery and back visits very well monitored to see the progress of eyes. My husband is very happy and since he is drama free and all he wanted is to get rid of glasses after using them since 8 years old was time to let it go, you wonder his age? Well, equivalent of half century, ! Overall we are all happy with him not using glasses. I highly recommend Dr. Ellis and staff. If you want fancy and chandelier I guess he isn't the right doctor for you! But if you look for quality and simplicity with job done he can fit your demands! Good luck to you!
tom wilder
Via
Google My Business
- San Jose/Silicon Valley
6 years ago
So scary!!! Ive been to two other doctors before this one. Dr furlong is where I think Im going to go. True these guys were the cheapest $4000 compared to $6500 w furlong. However Im going to pay the acres money bc of the vibe I got from this place. First of all there was another patient in the same room as me for my exam, the office was very dirty, and it felt like a low cost clinic. The people in the waiting room were mostly Hispanic and it was a very different scene from the other places I went. So when I got into the exam room it was so small and cramped that the door literally got me when I had my chin the the measuring apparatuses, bc Someone wakes in!!! I felt like I was at the dmv here, when the other two offices were very clean and professional. So this place wanted to dilate my eyes when none of the other places needed to do this. Beware bc you cant see well for two hours and this should be told to you before the exam so you can have someone else drive you home, next when signing paperwork in big red print it says you agree to use arbitration and give up your right to attorney!!! Obviously theyve had some issues in the past, then they were eating pizza and snacks right next to where they are doing the exam, and the last straw for me was the disgnosis when they told me the opposite at what the other two doctors told me about being a candidate for LASIK!! I came here wanting to save money but my eyes are to precious to worry about a couple grand!!!
Marisol T.
Via
Yelp
- San Jose/Silicon Valley
6 years ago
Of course, in this clinic I had the treatment to remove the carnocity in my eye and after 6 months my eye is worse instead of improving.
J CC
Via
Google My Business
- Walnut Creek/Contra Costa
6 years ago