Frantz EyeCare

5.0

5267 reviews

5050

217

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Richard Aleksy Via Google Business Profile - Fort Myers

1 year ago

Very efficient, personable and informative

Alison Chambers Via Google Business Profile - Naples

1 year ago

So far, so good!Id been experiencing some unsettling symptoms consistent with retinal detachment/retinal tear and I wasnt having much luck trying to find someone to see me on such short notice, and if they could, they didnt take my insurance. Ive never had problems with my eyes, so I wasnt even sure who to call. When I finally got to calling Frantz, I was bracing myself for another rejection. That is until a receptionist named Rocio, answered the phone. She was kind, patient, and reassuring, and after hearing about the trouble Id been having, she was determined to squeeze me in somewhere. And she did.My appointment isnt until Monday (this is Friday), but I wanted to make sure that Frantz knew what an asset they have in Rocio. As the first point of contact, the receptionist sets the tone, and sometimes can determine the patients decision to stay or to seek care elsewhere. It is an important role that requires compassion, empathy, kindness, confidence, and patience. Rocio displays all of these qualities and more. And because of this, what started out as a stressful and somewhat scary day feels a little bit brighter and a lot more hopeful. So, thank you Rocio. You made a difference today!

Thomas Fasolo Via Google Business Profile - Fort Myers

1 year ago

DA Xia Via Facebook - Fort Myers

1 year ago

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