First...I got an appointment within 3 days as a new patient on a self referral!! Finally, someone who understands the pain and frustration of persistent back pain. I walked in with no records and just my description of my pain and previous treatment. X-rays were taken and within a very reasonable time I was describing my case to Dr. McPherson who was taking copious notes. As we talked he referred me to my x-rays and pointed out where a particular problem was based. With my medical records from my previous physician's office enroute Dr. McPherson ordered an MRI and a prescription (not an opioid!) to reduce the immediate flare-up of pain and a two week return visit to review MRI and, hopefully my medical records from across country. From the phone attendants, to the front office, to Shannon ("my" medical assistant), the x-ray tech Stephanie, and Dr. McPherson I say "Job well done"!! You were all engaged and on task and I appreciate it!