Markus always tries to find an answer and never dismisses my questions as irrelevant or unimportant. If something doesn't help, he will always try to find something else that will. In other words, he doesn't give up and tell me there isn't a solution until he tries everything which might possibly help. He understands that I have been living with back and hip pain for almost two years now and genuinely wants to find something that will help ease it and instead of just prescribing another pill.