Dr. E walked into the exam room and first apologized for running behind which is a PLUS in my book. He then went on to introduce himself and stated that he chatted with Dr. Cooper (great MD) about my history and wanted to get his feedback. Dr. E examined me, explained in details very thoroughly the steps that we were going to take, offered me a brochure in which I had already reviewed while waiting to see him and listened to my concerns. Thank you so much, Dr. E for making me feel like an important patient and I am grateful for your time during my visit. My first time meeting you and I have nothing but great things to say about you and your expertise.