Mann Eye Institute

5.0

13656 reviews

13049

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Marcia Pistole Via Google Business Profile - Livingston Location

3 months ago

Very efficient and personable

Michelle Garcia Via Google Business Profile - Baytown Location

3 months ago

I would absolutely recommend The Mann Eye in Baytown to anyone. They're super friendly and very helpful. I was having trouble deciding which glasses looked the best, it being my first time for a pair of glasses. Brittany was very helpful, helping me choose the right glasses for me. Mrs. Hicks is professional but yet has a very kind bedside manner. Best place to go for eye care.!!

Patricia T. Via Yelp - Katy Location

3 months ago

It's been officially one month ( and a day-- if we're really counting) since I've had lasik surgery. I really wanted to wait to see how everything turns out to finally be able to give my thoughts. So first, I love that you're able to communicate with a representative and do scheduling online. I was able to get in for my consultation the same day. Because they were able to have me come in the same day, I thought it'd be empty-- oh I was wrong. The buiding is huge and there were a ton of people waiting. Because this was a free consultation, I thought I was just going to a conversation with the sugeron, he takes a look at my eye, and then we call it a day. Oh I was wrong. This place did the whole 9 yards-- a ton of testing and imaging with the tech, then the OD came and looked at my eye-- we talked and did some more testings, and then the surgeon came out, after looking through those imaging done earlier, tells me I am a good candidate for lasik and he examined my eyes again. Another staff then came in and asked what dates should would I be available for the surgery, and she answered a bunch of questions I had because I was so nervous about it. The day of the surgery finally came and as I was walking, one of the staff actually saw me and pulled me into the right building-- (they have two essentially one side for lasik, the other main for regular exams, etc) I was so surprised she even saw me, but it really shows how attentive the staffs over there are. I have to say, because I'm such a foodie--(hello, Yelp) I love this building a little bit more. They have a bunch of snacks and drinks for you and your designated drivers to munch on while you wait. Anyways, I get called in and I'm here still having major anxiety and the staff were so sweet trying to calm this mess of a wreck down which I very so much appreciate. The whole procedure took like 7 minutes. The worst part of the surgery is seeing the actual blade going through your eye but you can't feel anything because they put numbing drops on you and there's these things to hold your eye open. I was given an antibiotic drops, another drops for dry eyes, and a pair of shields to sleep in for the next 5 days. I had 3 post-op appointments total: the day after surgery, one week after, one month after. I recovered fine, just still having dryness. My right eye had some redness for about a week but you couldn't see it unless you were holding my eyelid up. The first two days or so there were some fluctuations(?) with vision. It'd only happen after waking up and it'd take a good few seconds to a minute for me to see-- was actually crazy to feel. Overall I had a very pleasant experience with Mann Eye! Every single staff that I had interacted with, whether it be the receptionists, the technicians, the ODs, surgeon-- everyone was great. The number one thing for me will always be customer service and when that lady that saw me heading towards the wrong side of the building and guided me in; that immediately just made so many points up. The only thing is that could be done better though-- while I know there are a ton of ODs in this building, I wish I could've seen one OD from the beginning to the end; just so that they know the history or rather journey. At the consultation it was one OD, right before the surgery begins was another OD, my first two post-ops was with the same OD. Now my third post-op I thought it was going to be with the same OD given the scheduler told me how Dr. Hann wouldn't be in on a certain day so I had to go in on another day, only to be seen by another OD in the end. No big deal because I'm used to seeing new ODs each time I come in. But it did bother me, the fact that I went out of my way to come in and be seen by her specifically and that did not happen. It was weird because I didn't even specifically request for her, because again, I am used to being seen by different ODs. The scheduler just told me how Dr. Hann isn't available on that original day I wanted and booked a different day and gave me HER buisness card too...so it just made it seem like all of my post-ops will be seen and done by her, but guess not. Another thing that would've been nice is if the surgeon could've checked up on the recovery process at least once. I saw him at the consultation and at the surgery day and that was it.

Ganesh Raghu Via Google Business Profile - Brian D. Wright, MD

3 months ago

Texas Girl Via Google Business Profile - North Austin Location

3 months ago

Great visit. No issues.

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https://www.manneye.com/

+1(180) 069-8474

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Mann Eye Institute

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