My new dr is such an sweetheart and very detailed. She came into the room and her presence presented very well as to previous reviews. I'm glad that I've found someone who cares about my issues and not trying to abuse authority. Thank you so much Dr. Nygugen. Far as the front desk ladies and Ms. Renee super kind...only one little hiccup with the medical assistant but she redeemed herself. Remember first impressions usually the best. Nobody is perfect though. I pay attention to things given my clinical experiences. Hands down I feel like I found the right dr for my issues.