Loden Vision Centers
4.7
2478 reviews
4.7
2478 reviews
  • 5
    2254
  • 4
    42
  • 3
    21
  • 2
    24
  • 1
    137

    • 4 review(s) have no rating

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    Betty Larson Via Google My Business - Goodlettesville
    7 years ago
    Dear Dr. Loden,I want to thank you for giving me my precious gift of my eyesight. I would like to praise your wonderful work, your compassion towards your patients, and all of your staff that were so kind and giving. I was not scared for one second once I arrived. I prayed to God to put his hands on your hands to restore my vision in him. I will always highly recommend Dr. Loden for cataract or other surgeries. You are a gift from God. Thank you so very much,Betty Larson
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    mary Brooklyn Fuller Via Google My Business - Nashville
    7 years ago
    Waiting time too long.I went for routine checkup appt 2pm did not leave out of there til after 4pm
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    Sterling Koerpel Via Google My Business - Goodlettesville
    7 years ago
    I wanted to write an update on the review I wrote below. After posting my review, I was contacted by Katie, and she reassured me that the office has since implemented new tactics to shorten wait time for patients. They also, at my request, refunded my copay. I believe that this was only fair, and I want to send my sincere gratitude for following up.**********************************************************************After being diagnosed with pink eye, my primary physical referred me to Loden Eye Vision in Goodlettsville. Upon driving up, the place was huge, clean, and I was immediately impressed. However, my experience following arrival was not as pleasant.I am a single woman, 31 years old, and I pay for my own insurance. A $60 copay is fine with me, if I receive great care. The office had called me the day before to ask if I would be there early to fill out paperwork, as a new patient. For my 3PM appointment, I arrived at 2:45PM and noticed only 4 cars in the parking lot. I was not called up to pay and deliver my paperwork (which I had filled out at home, prior to arriving, to save time) until 3:15PM.From there, I was not called in to see a doctor until 4PM. And from there, I was not seen until 4:15PM.All the while, none of the staff, not even the doctor, apologized or even acknowledged the fact that they were running an hour and 15 minutes late for my appointment, which lasted about 4 minutes.Frustrated, my mother who was in town visiting and with me, asked the doctor point blank if there was a reason for their tardiness. Dr. Sofranko responded by saying that we should tell someone up front in the office about it because sometimes HE waits for patients to come back. He did not seem too concerned with our wait time at all, but rather a bit bothered by the lack of communication among the staff that he works with.A nurse then took us to the front and said that she would bring this up to the office manager, Katie. Katie did not end up being there, so this nurse insisted that she would let Katie know, have Katie call me, and apologized, saying that the wait time was unacceptable.That all happened three days ago. I have not heard from the office Manager that I was promised would "absolutely contact me".I was unimpressed with the nurses, the doctor, and the lack of follow up. There was one lady, Tracy, who worked on the floor and spoke with us about glasses and the industry in general. She was WONDERFUL! All other aspects of this office are things I would not want to encounter again.My time is very valuable to me, and sitting around for more than an hour without as much as an "I'm sorry we are running behind" is unacceptable. I also work hard for my money, so paying for this experience is something I'll never do again.Hopefully this review will help the office to make some changes. It is an honest review.
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    Roderick Fox Via Google My Business - Nashville
    7 years ago
    I have just completed having the laser removal of cataracts from both eyes and am delighted with both the outcome and the wonderful service from all the Loden Vision Center personnel. I would highly recommend them to anyone.
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    Shawn Casto Via Google My Business - Goodlettesville
    7 years ago
    If you're a new patient be prepared for high fees for your first visit. I have been seen twice and still and my eye is not better. Now I will have to spend more with a specialist. Would have been nice to know that up front. I could have saved some money and aggravation. I will be looking for a new eye care center in the future.
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    http://www.lodenvision.com/
    +1(615) 859-3937