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Jim Reagh
Via
Google My Business
- Smyrna
9 months ago
Wait time for appts. Was bad. Once was over an hour past time
Michael G.
Via
Yelp
- Goodlettesville
1 year ago
The service they provide is great! However when it comes to peoples time...you may as well forget it! Given an arrival time of 12:00pm it's now 1:03pm and the patient is still waiting. Along with many more who arrived earlier than use. Upsetting to say the least! Scheduling of your patients and their time should be of more importance along with the service. Making guests wait for over an hour is unacceptable.
Jimmy Hobby
Via
Google My Business
- Goodlettesville
1 year ago
First off staff beside the desk is Nice and the eye doc she was nice but ""Tommy Kao is a A"" he sold me glasses that I could not wear and when I told him he got made wanted me to take them and if I could not wear them call him the next morning and bring them back I was like I can not wear these . And I called my insurance told them they ask me to have them call my insurance he was like why I said your charging them for something I can't wear he said no so idk what happened but my insurance called them today and I guess told them to charge them for the single vision glasses I got not the progressive lenses . So I'm going call my insurance back in a few days tosee what went on but if you go there do not talk to or anything to Tommy kao trust me you will thank me later and I'm most likely never going back there again due to him hope his boss see this
Lesley Jackson
Via
Google My Business
- Goodlettesville
1 year ago
What started off as a five star rating was ruined today by Dr. Parker. My husband had his second cateract surgery, and during the follow-up for the second eye, he asked a question regarding the first eye. Dr. Parker's arrogant and rude remark began with, "I don't know how much plainer I can make this..." His bedside manner, start to finish, was so condescending that my husband specifically requested to see any other doctor besides him for further appointments. It is a shame, because everyone else we have encountered has been pleasant, helpful, and genuinely kind.
Ariane C.
Via
Yelp
- Goodlettesville
1 year ago
Great Doctor, very nice assistants and terrific technicians. Particularly the lady who helped me find my frames is awesome. However watch the billing department. Double billed me and kept sending automatic bills. I left messages, no response. Finally went there and asked, very rude about it and no apology. 'Just ignore it'. Check your statement before you pay!
