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Rachel C.
Via
Yelp
- Goodlettesville
1 year ago
I had Lasik performed nine years ago at the Nashville office. I was not fully informed of potential negative outcomes. I needed corrective lenses again immediately following the procedure to correct an astigmatism in both eyes that I did not have prior to the procedure. My records state I was informed that Lasik would not cure my floaters or photosensitivity but would not make either worse which is untrue as Lasik increases both of these. I wish I would have been properly informed that the halos, starbursts, dry eye, eye pain, etc could potentially be life long but instead I was told the side effects would go away within six months. Nine years later I still deal with the daily and I would never recommend this procedure to anyone. I guess the staff was okay other than the gaslighting when I complained of ghosting images and finally had to see another clinic not involved in Lasik to get help. Because I was able to read the eye chart they labeled my procedure a success and it is not. I wish for my old eyes back every day.
Lauren Lange
Via
Google My Business
- Smyrna
1 year ago
Extremely unhappy with my visit to Loden center from start to finish. When I arrived I was greeted by the front desk personnel, I was given paperwork to fill out, and told I could start looking for frames. The selection was very small, and very expensive. I was taken to a room with a technician, where she asked me some health questions, and she did the exam portion of it to tell my what my RX was. Every slide she showed me was blurry and had little to no change. I told the technician and she said the doctor would verify it. She then dilated my eyes, which I was not told would happen before the exam. I had to drive myself home after have my eyes dilated, which I informed her, I had no one to drive me home. I was then taken back to a room where I waited over 30 minutes for a doctor to come in. I advised the doctor that none of the slides showed any difference and they were all blurry. She told me that I have eye allergies, 20/20 vision with a slight astigmatism. I have worn glasses since I was 10 years old. I can promise you, I don't have 20/20 vision. I have also have never been told I have eye allergies which caused my blurry vision. I told her that the eyedrops that were used were making my eyes very itchy and they burned extremely bad. She wants me to buy eye allergy drops and dry eye drops and use them for a week or two and then return to have my vision rechecked. My appointment was at 10:40 AM and I didn't fully get my vision back until 8:30 PM. Today, my eyes are very sore, very itchy, and hurt extremely bad. I have NEVER had an experience like this with an eye doctor and am extremely disappointed that I will now have to pay out of pocket for another exam elsewhere.
Ariane C.
Via
Yelp
- Goodlettesville
1 year ago
Great Doctor, very nice assistants and terrific technicians. Particularly the lady who helped me find my frames is awesome. However watch the billing department. Double billed me and kept sending automatic bills. I left messages, no response. Finally went there and asked, very rude about it and no apology. 'Just ignore it'. Check your statement before you pay!
Andrew L.
Via
Yelp
- Goodlettesville
1 year ago
Amazing experience. Got my LASIK done here. Everything was super easy, organized, easy to understand, and everybody was super helpful.
Thomas
Via
Google My Business
- Goodlettesville
1 year ago
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