Loden Vision Centers
4.7
2476 reviews
4.7
2476 reviews
  • 5
    2252
  • 4
    42
  • 3
    21
  • 2
    24
  • 1
    137

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    T K Via Google My Business - Smyrna
    5 years ago
    Not very happy with the people that do the glasses.Im completely new to contact/glasses world, on my own. Had a pair of glasses when I was about 20/21 and now Im almost 34. Theyve worked fine up until about a year ago.Went and had a fantastic visit with Dr Barberic and her staff. However when I went over to look at frames, I repeatedly told the lady I was going to do the contacts for during the day and glasses at night while reading or in bed. Im very active, HIIT training, CrossFit, tough muder, warrior dash and so forth. I explained the contacts would be a fantastic way to still do all my active activities and then she explained while I was home I could use my glasses as a way to rest my eyes and not have my contacts in. GREAT! She went over my insurance about my frames and what all it covered. So I picked a pair of glasses and got them ordered, 6 business days later they are in! AWESOME! Then when I went back a week later about my contact follow up, I asked the Dr to have someone call me about going over my contacts as well so we could get some ordered.This lady stated it would be out of pocket since I ordered my glasses. HOLD UP! I told your glasses lady I was probably going to do both and NO mention to me did my insurance cover one or the other. AGAIN, Im completely new to all this so I dont know. She only went over with me what my insurance would cover for glasses. When I told her I was doing both, she should have told me it was one or the other not both cause I wouldnt had spent over $100 extra out of my pocket to get nice glasses. I would have waited and gave the contacts a trial run to make sure I only wanted contacts and not glasses. All the lady that called me could say was sorry I should know my coverage. Youre right I should, BUT, youre going over with me what it covers on my glasses KNOWING Im wanting contacts too. Knowing that should have lead her conversation a different direction to allow me to make my own decision. Now I have glasses that I only am wearing 5-10% of the time and paying full out of pocket cost for contacts. Had I been told it was one or the other, it would be different if I chose to go both rights, but I didnt get a decision. I felt that I was taken advantage of but this woman not taking a little bit extra time to make sure we covered my benefits fully.I work with the public and if I dont tell my customers everything they are offered, I catch hell. I asked to return the glasses and she stated I cant because they were customer made.This is bull in my opinion. I understand not being able to return the glasses but someone should have been done other than, Im sorry, youre responsible to know your stuff. She stated I could come get my contacts at retail and I expressed Id just come get my Rx and order them somewhere else at retail and she said ok have a good day and hung up.
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    Lincoln Head Via Google My Business - Gallatin
    5 years ago
    Walked in, no appointment, and was able to be seen in under 30 mins, great. The "wait time" came after the tech checked my prescription. It was over an hour until the Dr. was able to do the exact same thing, not great.Also, the glasses store is apparently a separate entity. The selection is pricey, the service is terrible and the return time was 15 days... Which became 19 because they close before I get off work and are not open on Saturdays. This part gets 1 star.
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    Erica Bailey Via Google My Business - Goodlettesville
    5 years ago
    I have been wanting to do LASIK for as long as I can remember and this has definitely exceeded my expectations. Dr Loden and his staff are amazing and answered every question I had. Every staff member was very friendly and although they were busy I felt well taken care of. They truly made my experience relaxing and easy. I highly recommend them to anyone interested! They are the best.
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    CHANTELLE MEZIAS Via Google My Business - Goodlettesville
    5 years ago
    Dr. Loden and his staff are phenomenal! After doing so much research on different facilities and doctors, I chose Dr. Loden from Loden Vision Centers because of his experience and A+ reviews. My first consultation appointment blew me away. His staff are friendly, curtious and professional and the facility is clean, well laid out and inviting. I also saw Dr. Judd and Dr. Doherty who are both wonderful too! I am so happy with the care that I received and now I have 20/20 vision after day one! I dont know why I didnt do iLasik sooner! I would 100% recommend Dr. Loden and Loden Vision Centers to my friends and family!
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    Alexandra Gochcoff Via Google My Business - Goodlettesville
    5 years ago
    I had a great experience with everyone I worked with at Loden Vision! The level of customer service and comfort they provided throughout the process far exceeded my expectations. Dr. Loden, Dr. Judd and Dr. Barberic were all great as we as the rest of their staff! I highly recommend them!
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    http://www.lodenvision.com/
    +1(615) 859-3937