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Carol Conner
Via
Google Business Profile
- Fort Myers
6 years ago
john gillespie
Via
Google Business Profile
- Cape Coral
6 years ago
Jo Futral
Via
Google Business Profile
- Cape Coral
6 years ago
richard payson
Via
Google Business Profile
- Naples
7 years ago
Several weeks ago, my wife had fainted walking on the street and hitting her head above her left eye. It caused a large hematoma, bleeding and black and blue from head to her chest. She spent a night in the hospital. A couple of weeks later she started complaining about vision problems. She called the main office and was told by the person at the other end that she needed to see a neuro ophthalmologist and that they didnt do that sort of exam. A week later she saw her primary care doctor and could only read the top line E in her left eye. She was told to make an appointment with a doctor who would exam her. The next day we called back to Dr Frantz, office. I pointed out that how poorly she was treated, especially as we were both patients. The receptionist made the call to the Naples office and assured us that she would be seen that day no matter how busy the office was. To their credit, she was seen within 5 minutes of arrival. All of the technicians were professional as was Dr Paez who assured us that there were no tears or detached retina and all tests were normal except for a mature cataract.
Donna Moyer
Via
Google Business Profile
- Cape Coral
7 years ago
Everything was great EXCEPT told them did NOT want refraction test, since just had one, at previous eye doctor, a couple months ago. It is $50 and didnt see need AGAIN for one. Could have requested results from previous doctor, if needed. They DID NOT listen, or even discuss with me, and another was performed w/o my permission or knowledge. So when leaving, I was told I owed $50 for the test. I was livid that they did not listen to my wishes and did exactly what they pleased.
