Frantz EyeCare

5.0

4391 reviews

4201

190

Sort By:

colette moreno Via Google Business Profile - Lehigh Acres

4 years ago

front desk staff could smile more and be friendlier

Phyllis “PK” Campbell Via Google Business Profile - Punta Gorda

4 years ago

Maria perez dejesus Via Google Business Profile - Lehigh Acres

5 years ago

Scott Perreault Via Google Business Profile - Fort Myers

5 years ago

Wow what a poorly run medical establishment. I completed all the forms online days before my appointment. When I arrived their system lost a couple pages. The front desk person sets the standard for unfriendly. I get that I need to provide my identification and insurance card but every medical provider instantly copies these cards into their system. Not here. When told to sit down and complete the forms I said Im not leaving until I have my cards back. Ive had them lost before and it is a HIPPA violation. She was so angry that I would not sit as instructed she purposely took ten minutes to scan my cards. She found every distraction possible. Focus on your current patient. Again these are normal behaviors in all medical clinics, but not here. One star. Nicole set the standard for an eye technician. Perfection. Five stars Kind. Fast. Gentle. Informative. I would return for sure if I can see Nicole again. The technology here is new to me. I felt like I had the most detailed eye exam ever. Ill be back in a year and hopefully they solve the front desk issues. I recommend, just be prepared for the front desk lack of professionalism. Once you are on the inside this place is extremely professional.