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- Mitesh Kapadia, MD, PhD
2 years ago
I never made it to the visit. The first time I called for info the receptionist was curt and they are frankly RUDE. She stated the doctor was standing beside her and they seemed to have a problem with the fact that I was asking questions. Why wouldn't I ask questions? I have never made inquiry to this type of a doctor. It became clear that unless you fork over $$ from the get-go they aren't going to give you the time of day. It seems as though it's factory to push patients through, not a doctor's office.
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- Jo-Ann E. Haney-Tilton, MD, FACS
2 years ago
Terrible experience. Received a misdiagnosis and she barely checked my injury.
Angie Wadsworth
Via
Google My Business
- Brighton
2 years ago
Attempting to scheduie an appointment for my senior mom should never be so hard. Left messages for the scheduler and calls are not returned. Turns out the office manager and the scheduler are the same person. Taking business elsewhere.
Amarpal kour Chhabada
Via
Google My Business
- Framingham
3 years ago
Well i know its the bad time of the year but its really hard to get an appointment in this facility .. atleast 2-3 months wait time .. dont know whats the reason ..
Sharada Das LaVigne
Via
Google My Business
- Cambridge
3 years ago
My mother had 2 appointments here- and both times this practice was terrible about communication.She left her work early to go to her first appt. When she showed up the front desk informed her they did not have authorization from her Insurance and she could be seen but would pay out of pocket. When she asked why someone hadnt let her know, the practice said her insurance should have informed her but she was welcome to keep her appt and pay out of pocket. I have managed medical practices my entire career and although the insurance should inform the patient about coverage, the practice should also inform the patient just so they dont go through the trouble of coming in.But nope.My mother then called her insurance and they were baffled she was turned away. The rep said that she would call the practice and My mom could shortly after reschedule her appt.For her second appt my mother was called to show up early. My mother ended up making some last minute changes to her schedule so she could get there early. She gets to her appt and the front desk informs her that just a few days ago they stopped accepting her insurance!1. Couldnt you have called and told her that a few days ago before she made changes to her schedule?2. Did you not think to mention it when you called her to tell her show up early?I am not sure what is happening with oversight of the front desk coordinators but I blame this squarely on management for not training them adequately. An extremely poor experience for my mother, and an even bigger waste of time.