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Carly Dammon
Via
Google My Business
- Brighton
4 months ago
Really hate to leave a bad review, but this office calls for it. Although my last experience here was terrible, I'll start by highlighting Dr. Kopani. He is WONDERFUL! Probably the best interaction I've ever had with a doctor. He is caring, attentive, validating, informative, and generous with his time. We need more medical professionals like him. I went in last month for a swollen, red, and painful bump on my inner eye lid. It was very scary to me. Dr. Kopani was great. Only issue with the first visit was the wait time, for which the entire staff apologized for. They said it was just a busy day, right before the holidays. My follow up visit was a few days ago. I brought my partner with me because the bump had gotten worse despite the eye drops I had been using 4x/day, and I felt very anxious (knowing it could potentially be cancerous). My appointment was at 8:30. We arrived at 8:20. 9:30 rolls around and we're still waiting to see the doctor. I told the receptionists that we unfortunately had to leave, as we had been waiting an hour and both had to get to work. One receptionist tried to help by informing another staff member, but the other receptionist was rude and unprofessional. She attempted to make me feel stupid for expecting to be seen at or near my appointment time. She said I should have expected for this appointment to be an hour and a half long process. So the process involves waiting for one hour? So if my appointment is at 8:30, I should just arrive at 9:30? What is the point of having an appointment time? I empathize with a high volume of patients and being busy due to the fact that Dr. Kopani is only in office one day a week. But this is a sad, unacceptable reality for our healthcare system. And this staff is unabashedly displaying that. They don't care that patients have absurdly long wait times because they get their money either way. I've spent more time at hospitals and clinics than I would have liked to, yet I've never had this kind of experience with wait times or being spoken to like I'm an idiot for believing that appointment times should be honored. Maybe I've been lucky in that regard, I don't know. But I do know that I will not return to this clinic. Such a shame because I really respect Dr. Kopani and live within walking distance. Don't go to this clinic unless you have two hours of your day to waste.
Danny Lafrance
Via
Google My Business
- Framingham
8 months ago
Left messages for appointments. Never heard back.
Bonnie Waring
Via
Google My Business
- Framingham
8 months ago
I agree with all the bad reviews given. This place is so unprofessional, I hate calling in; the front desk people are not helpful at all. if I was not in the middle of treatment for glaucoma, I would look for a new eye center.
Jane Zeman
Via
Google My Business
- Wellesley
8 months ago
After months of waiting for an appointment, I received a message on the Friday before my Monday 9:30 a.m. appointment that my health insurance would not be accepted. Over the following weekend before my Monday morning appointment I received a message about my appointment which was set at the Boston office. I had made the appointment for the Wellesley office. I did not have time to change my schedule for the longer trip and left a message that I would not be there I prepaid my co-pay of $45. I'd like to have a refund. And I do not recommend this office.
Jane Z.
Via
Yelp
- Wellesley
8 months ago
After having to wait months for an appointment for eyelid surgery for dry eye, the office of Alison B. Callahan, MD left a message on the Friday before my Monday 9:30 AM appointment that they would not honor my insurance. Another message over the weekend gave me directions to the wrong office. I paid my copay on line and they owe me a refund and an apology but since I don't expect much, the refund will be fine.