New England Eye Center

3.7

388 reviews

Sort By:

Ryan B. Via Yelp - Boston

8 years ago

I had a PRK procedure done on my dominant eye in the spring of 2013. It is now the summer of 2015 as I write this review. I am extremely disappointed with my results and the professionalism of this business. When I went into my consultation, I explained that I am an engineer and that I do a lot of work on the computer. I explained that my problem was with close-up computer work, reading, etc. I had astigmatism but I was told that my vision was a lot better than the average person who elected for corrective eye surgery. My vision is now 20/20 at distance, but is terrible up close (anything closer than 10 feet or so). I get headaches and experience fatigue doing computer work and reading because my left eye (my non-dominant eye, which is terrible) has a lot more clarity at arms length than the eye that was "corrected." The staff acknowledged that I still had astigmatism in the corrected eye, but at the next followup exam, told me that I was past the date in which I was eligible. Thanks. To make matters worse, I have walked out of my two latest appointments due to the staff making me wait while they tried to juggle multiple patients. This place is like a cash machine just like many private universities are diploma factories. They will take you in for a followup exam, then tell you that they are putting dilating drops in your eye, which take time to work. In reality, it takes 5-10 minutes to kick in (you can tell when things get bright and blurry). Second to last visit I waited one hour waiting for the "final step" in my exam while the optometrist saw other patients. I walked out. I also walked out after the last visit last week because I was sitting there for 45 minutes. If they arent going to do a touch-up, then I am wasting my time anyways. I would NOT recommend this place. If you are here, you are doing research on potential eye centers. I hope this saves you from future struggles.

John B. Via Yelp - Laser Vision Correction Center

8 years ago

I am sure no one will care but I will post anyway.Typical elitists; "we care, blah, blah, not like the rest". Typical hospital environment. They treat patients like animals to be herded, mismanage patient information, first appointment first person barked because I was late, wrong appointment scheduling 2nd & 3rd appointments, wrong floors, must pay for parking after waiting hours to see the "brilliant doctor"; that is what everyone said but I still don't know. Lots of important looking people in white coats walking around shuffling folders and papers. This was my second appointment with the expert. Something serious; I guess. I left after being shuffled around and waiting hours. I was half blinded by dilation but I had to work; sight or half sight. I am poor, going blind and haven't been able to see a doctor for a long time; still haven't. When poor we can't expect much help.My first appointment started off of the wrong foot when the receptionist barked at me for being 14 minutes late and said " people who are 15 minutes late are not allow to see the doctor." So, that was not me. I was 14 minutes late; and who goes to a doctors appointment on time? They are never on time so why should we be on time? Oh, yeah, they are more important than the patient. Forgot.I just got a letter for the "third" appointment with another "expert" that may take "several hours". Is the doctor going to see me for several hours or will I be sitting with the herd. I probably can't wait that long. Laughable if it wasn't so sad, they also asked for my patient information and medical history for the third time. Efficiency too; not. Information privacy is a joke too; like any hospital though. I am sure everyone in the general area knows my name, address, phone number, doctors names, past appointments and treatments and more; all was announced quite clearly when signing in.They tout "innovation"; but same old, same old. They are there to better their careers; research and fame and such. So, I am out about 5-7 hours of pay, parking fees, useless new glasses and I haven't seen anyone yet who tell what is wrong. The lower the people on the totem pole, the better to service; except for the barker. Blindness may be inevitable and less painful than the service; but who cares.

John B. Via Yelp - Boston

8 years ago

Charlotte B. Via Yelp - Brighton

10 years ago

Doctor was dismissive, rude, did not answer questions, tried to sell me things I don't need to get the fitting $$$ from insurance. First of all, I called to schedule an appointment for an annual contact lens prescription renewal. I decided to look for a place in my area in Allston/Brighton instead of going all the way to my regular eye doctor in Medford. BOY do I wish I had taken the time to do that! I would have avoided a new patient fee and been able to get more contacts with my insurance money. When I called to make the appointment the receptionist was friendly and helpful with scheduling, but the call took longer than it needed to. A few days later the same receptionist called me and left me a long message about how my insurance will cover this appointment, but not if I have future medical eye problems. OK, that's fine, I think that's something they could have just told me the day of the appointment (and she did), but not a big deal at all and the woman was very nice. When I arrived and checked in, the insurance info (that I was covered for today but not future appointments) was gone over at length again and loudly, I felt bad for the other people in the waiting room, but again no big deal. My appointment was for 8:15, and I had arrived a little before 8:00am even though I was not told to arrive early, I know that as a new patient there is usually paperwork and it is a courtesy to get there early in general. After checking in I waited until about 8:25 to be seen by Dr. Lamoreau. Dr. Lamoreau came to get me from the waiting room and everything started off fine with the eye exam. However, a few minutes into the exam one of the receptionists came into the room and gave her a stack of papers that the doctor had asked her to photocopy at about 8:20 while I was in the waiting room, and they had a short conversation about them. The doctor thanked her, and then told me that she has been trying to get a mortgage for a house but the bank lost her student loans form etc. I was annoyed that I had to wait longer because she is working on her personal financial stuff (and using other staff people's time) in front of customers while they wait. I stated that I was fine with my brand of contacts, and she said that I should switch to Acuvue Oasis. I asked why, she said because they are better and people say they are more comfortable (I had not conveyed any issue with my current brand). Nothing about why they are better, just that apparently "people like them more". I asked about the difference in price, and she said that the Oasis were more expensive. I said that since I am fine with my brand I'll stick with them. She said Oh OK that's fine, you'll save money on the lenses and the fitting cost too. During the exam I was trying to tell her that one of the lenses was smudged and that's why I couldn't read the small letters on one eye, and she didn't seem to care or address the issue, which made me reconsider how accurate the eye exam I received actually was. Even though I do not believe my eyes have changed, it is still nice to have a medical professional actually... examine you accurately. The part of the visit that left me feeling the worst---not listened to, invalidated, not respected, and dismissed---was when she said "I'd like to put drops in your eyes to dilate your pupils". This had not been mentioned to me and I have not had it done as far as I can remember. I said I have to go to work in a few hours so I can't do that today (it had not been mentioned and I did not expect it). She said that I can come back to get it done. I said it was not part of my normal contacts exam, she said "Yes it is a part of a routine eye exam. I like to do it for everybody". Later I tried to ask again, why is it important? She explained what dilating means, which I knew, and that I should have gotten it done before. She was extremely dismissive and rude, and talked down to me without actually explaining anything. I was basically looking for "Well, we look in your eyes for signs of diseases, and while you are probably fine it's always good to get checked regularly to prevent more serious problems from developing." I got N.O.T.H.I.N.G. close to a reasonable explanation. Basically I feel like Dr. Lamoreau was trying to make more money from billing insurance for extras--more expensive lens fitting costs, supplies, and this part of the exam, which was never satisfactorily explained to me. She also is obviously preoccupied, which is OK, I like talking to my other eye doctor about her vacations and family life, but TAKE THE TIME to respect your patients!!! Answer my simple questions, and don't try to overcharge me! Let me know what to expect for an appointment before I arrive! Don't leave me waiting! I will definitely NOT be going back to this doctor. I am more inclined to pay out of pocket for the dilation exam at my regular doctor.

Matthew S. Via Yelp - Laser Vision Correction Center

11 years ago

These guys are seriously unprofessional. My left eye is 20/45 and my right eye is 20/25. I went to get tested for an enhancement and 2 of the 3 appointments to get evaluated they couldn't complete the tests. I have to take time off work to get those evaluations. The first time I was sent into the wrong waiting room, the second time the machines were down, and I had to miss a day of work because they didn't call me to reschedule. I scheduled an enhancement twice, and the first time was rescheduled due to re-verify the changes. The 2nd enhancement might have to be rescheduled because the optometrist and the surgeon didn't communicate and the optometrists blamed the surgeon for "taking vacation". I was supposed to get a test lens to verify the laser work. This is expensive lasik, at $4500 for both eyes. They waste your time, and screw up.