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elizabeth johnson
Via
Google My Business
- Wellesley
5 years ago
Here for an eye appointment for my son. 2 hours and 45 minutes, and I'm still waiting to see the doctor so I can get the hell out of here. Dont waste your time.
Anonymous
Via
Healthgrades
- Catherine S. Choi, MD
5 years ago
Awful bedside manner. Very rude. She thought my 2 year old was my 10 month old! The appointment was for my 10 month olds eyes and she kept looking at my 2 year old saying his eyes dont look bad at all. Clearly thats the wrong kid. She didnt want to listen to my opinion about my child. She disregarded everything I said and summed it up to be clogged tear ducts when hes been admitted twice in the past month for this condition. Ive never been so upset leaving a doc appointment.
Wendy McCoy
Via
Google My Business
- Framingham
5 years ago
This is the worst physicians office you will ever visit. The wait times are ridiculous, the staff clueless and they dont give you any idea what your appointment with include. Avoid at all costs!
Mevtma M.
Via
Yelp
- Brighton
5 years ago
I honestly think the secretary is the reason this place will tank. She does not listen when you ask things and talks over you with nonsense. I've been there twice in the past 3 years and just cancelled my third yearly appointment because she's too difficult to deal with. The second time I went in, she argued my insurance wasn't correct (nothing had changed with it). I had to call the insurance company and put them on the phone together so they could tell her she was wrong. I didn't reschedule an appt because I was fed up. I ended up scheduling another appointment a few months ago after all because I do like Dr. Lamoreau but when I called to schedule, the secretary asked for my birthday, said I had no records there and argued I must be mistaken. I repeated my birthday again and she goes "oh you said it wrong." I'm sorry, it's my BIRTHDAY haha I didn't get it wrong. I had to call to cancel the appt because of weather and she goes "yes, you have an appointment today at 9:30" and I was like no, no I called and cancelled last night but got a voicemail asking me to confirm cancellation and she kept asking if I was coming in later. I had to plead for her to cancel my appointment entirely because the roads are too dangerous to travel on and she just didn't understand and kept asking what time I'd be in later. It's miserable dealing with her and I will never return because of this.
Lady F.
Via
Yelp
- Cambridge
5 years ago
It felt like a factory, patients being moved along as quickly as possible so they can book more people and make a bigger profit. Not one member of the treatment team bothered with introductions or even a hello. <br>They never told me my diagnosis/ explained my prescription. They were standoffish; the interchanges were like jaws of life to get or give information. (Like medical history, my dr's, allergies, whether things are in focus during an exam...)<br>This can be dangerous.<br>The appointment ended with my eyes blurry from testing, being asked to fill out 2 pages of forms. It was perfect.