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Kim S.
Via
Healthgrades
- Helen K. Wu, MD
7 years ago
I had been seeing Dr. Wu for about 8 years, but will NEVER return. You have to wait a minimum of 3-31/2 hours to see her. You see 2,3 or 4 technicians prior to seeing her. When you finally do get to see her, she is completely frazzle. At my last appointment she literally ran in for 30 seconds asked me a question and ran off to the next patient. The tech. wrote me an eyeglass prescription which I spent $750 on new glasses that made me DIZZY. This place is shameful and disgusting.
s.m.m.
Via
Healthgrades
- Helen K. Wu, MD
7 years ago
Be prepared to be seen by at least 3 techs before you see Dr. Wu and wait 3-5 hours in the waiting area. The office is too busy to get good, personalized care. Everyone is stressed and just wants to get to the next person. She doesn't even have time to read your notes that have been taken by 3 techs! Most times you wait so long that the office is closed and you can't get another tests completed or you can't schedule your next appointment. Don't go here!
Anonymous
Via
Healthgrades
- Susan Liang, MD
8 years ago
I went to see Dr.Liang for a regular glaucoma check up.I was normal when I went in but came home with unbearable pain in my right eye.She was very abrupt and not careful with the equipments.I had to go back to the hospital later to be checked out again.I have had tonometry before and have not had problems.She did not even call to follow up after my visit to the office due to the pain caused by visiting her.Very disappointed in both her attitude and her professional skills. It's unacceptable.
Anonymous
Via
Healthgrades
- Susan Liang, MD
8 years ago
long wait;felt rushed; very abrupt; never asked me about the circumstances that brought me there;not a good listener; dissatisfiedperhaps she was having an off day.....
Ryan B.
Via
Yelp
- Laser Vision Correction Center
8 years ago
I had a PRK procedure done on my dominant eye in the spring of 2013. It is now the summer of 2015 as I write this review. I am extremely disappointed with my results and the professionalism of this business. When I went into my consultation, I explained that I am an engineer and that I do a lot of work on the computer. I explained that my problem was with close-up computer work, reading, etc. I had astigmatism but I was told that my vision was a lot better than the average person who elected for corrective eye surgery. My vision is now 20/20 at distance, but is terrible up close (anything closer than 10 feet or so). I get headaches and experience fatigue doing computer work and reading because my left eye (my non-dominant eye, which is terrible) has a lot more clarity at arms length than the eye that was "corrected." The staff acknowledged that I still had astigmatism in the corrected eye, but at the next followup exam, told me that I was past the date in which I was eligible. Thanks. To make matters worse, I have walked out of my two latest appointments due to the staff making me wait while they tried to juggle multiple patients. This place is like a cash machine just like many private universities are diploma factories. They will take you in for a followup exam, then tell you that they are putting dilating drops in your eye, which take time to work. In reality, it takes 5-10 minutes to kick in (you can tell when things get bright and blurry). Second to last visit I waited one hour waiting for the "final step" in my exam while the optometrist saw other patients. I walked out. I also walked out after the last visit last week because I was sitting there for 45 minutes. If they arent going to do a touch-up, then I am wasting my time anyways. I would NOT recommend this place. If you are here, you are doing research on potential eye centers. I hope this saves you from future struggles.
