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Andrea Barker
Via
Google Business Profile
- EyeCare Optical - Fountain City
6 years ago
I cannot get an answer when I call to set up a new patient appointment it's a shame I'll have to drive futher because it's an inconvenience to answer the phone my cell is messed up I shouldn't have to play tag to make an appointment.
Clay Causey
Via
Google Business Profile
- EyeCare Optical - Fountain City
6 years ago
This is a great example of why optometrists get a bad rap. I rarely do web reviews but this is worthy of it dont visit these cats for any reason. The front desk is rude, their policies are outdated and totally unhelpful.We were traveling and I needed a contacts prescription to be sent to a local Walmart so I could get it filled. They wouldnt do it saying I had to come back in and be seen Im out of state on vacation and cant get to your office so you can charge me for an absolutely unnecessary fitting.Experiences like this are why most optometrists services could and should be replaced by a simple machine at an in-store kiosk or an app.
Katie Baksa
Via
Google Business Profile
- EyeCare Optical - Fountain City
6 years ago
Front desk is rude and not helpful at all. I called multiple times trying to give my business to eye care optical because it is convenient to my house, and she made it difficult to make an appointment, talked down to me, and was not helpful when trying to get my prescription. Really bad service.
Kimberley Mendes
Via
Google Business Profile
- Eyecare Optical - Maryville
6 years ago
Poor customer service
Dave Strack
Via
Google Business Profile
- Drs. Campbell, Cunningham, Taylor & Haun - Maryville
6 years ago
My wife and I had yearly exams scheduled for today (10/25/17) which we made last year after our appointment in 10/16. My wife also had a referral for floaters in her eye earlier this year. Well today they said her referral had expired and we needed a new one. We explained our appointments today were under our Medicare insurance and not medical. The receptionists said that would be fine and a referral wasn't needed. I went in for my exam and over 2 hours later I was finally done and was told that they weren't able to see my wife since SuperiorVision insurance said she wasn't a member. I tried to explain to them that they saw her last year under the same medicare insurance plan but the receptionist was rather rude and wouldn't listen but instead kept insisting they had contacted the insurance company and were told she wasn't a member. We went home and called Superior and they confirmed she was covered by their plan and there shouldn't have been a problem. I personally don't believe that Superior was contacted as the receptionist said since the people I talked to there said they had no record of any contacts for my wife today from anyone. We will not ever go back to this place again and can not recommend them to anyone else. It is an eye exam factory with no care for patients but only their insurance money.UPDATE: Dr Campbell staff contacted our doctor WITHOUT our permission and asked for a referral so they could get my wife back in. They then got our insurance company to authorize 6 visits, again without checking with us. We have since reported this to our insurance company via a complaint and also notified our doctor who withdrew his referral request. Hopefully some action will be taken by the insurance company against this practice.