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amy Prescott
Via
Google Business Profile
- Lowell Street
7 years ago
I see my experience with SNOBBY STAFF was not alone, I have been seen by these Doctors for years, even had surgery there. I just changed jobs that week, I did not have my insurance card YET. however i did have a phone number and a group ID for the coverage for them to verify. THEY COULD NOT BE BOTHERED TO CALL. I took time off from work , the appointment got cancelled because of the staff being uncooperative, and NOT PATIENT CENTERED. they kept telling me that I didnt have insurance and treated me as if I walked in off the street and they had never seen me before. I have made NUMEROUS CALLS to the OPERATIONS Manager to complain, i keep getting voice mail, I do leave a message and it sounds like she could care less to even call me back . NOT PATIENT CENTERED AT ALL!!!
Amy P.
Via
Yelp
- Lowell Street
7 years ago
STAFF is snobby and unhelpful as other have said. I am a long time patient, I have always had insurance. I changed jobs, my insurance card had not come yet. I did however have a phone number and a group ID. They preferred to cancel the appointment losing money rather than make the phone call. Yes i took time off from my new job so i didn't have to cancel the appointment yet they are just uncooperative and rude. I have tried several time to contact the operations manager leaving messages, and she cannot be bothered to call back. I dont like being made to feel like I am a liar.
Cindy Willey
Via
Google Business Profile
- Lowell Street
7 years ago
All about the MONEY. Wanted 1.000.00 payment, before my son could get a follow up appointment after cornea transplant
David C.
Via
Yelp
- Lowell Street
7 years ago
Our complaint isn't about the level of medical competency at Maine Eye Care. This complaint is about the VERY aggressive effort to try to charge Medicare and us for the removal of an eye stitch that did not dissolve and after several years, became so irritating that it had to be removed.Maine Eye Care was fully paid for the initial surgery and aftercare several years ago. It is our contention that this subsequent suture removal was part of that initial uncompleted procedure.Too often we hear how our health care system is being abused by callous billing - We think this is an example.The hyper reaction by the billing person only served to make us more suspicious.
Kimberly G
Via
Google Business Profile
- Lowell Street
8 years ago
The only good thing is they got us in right away. Other than that the receptionist was rude, the nurse was pushy and Dr. Berman was very rude. He held my sons head (4month old) with force without asking for assistance. He then told me the same thing Ive been hearing and basically told me it was a waste of our time to go. I'm praying theres a different pediatric eye dr that can fix my sons nasty tear duct thats stinky and bothering my poor lil one. I do not want to go back to this place!