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Southern M.
Via
Yelp
- Lowell Street
5 years ago
This whole practice has the WORST patient service I have ever experienced in my life. Every aspect of the place is terrible. The building is old and dated, it takes forever to get an appointment, then they often cancel after waiting 10 weeks to see a MD. The wait times are terrible when you finally get to see a MD. The doctor was unfriendly, rushed and displayed a horrid "bedside manner". Today I have called all day with a question about an upcoming surgery. I have left two voicemails and no one has called me back. My only other option is Boston which I am considering at this point due to the horrific service.....
Christine B.
Via
Yelp
- Marginal Way
5 years ago
What a miserable experience. Original appt was set for 10:40 AM but the office called and rescheduled for 12:30. Arrived at 12:15. By 1:30 we were still sitting as were others. There was zero communication from the staff as to the status of the appointment. Customer service is non-existent. Consideration for the patient is non-existent. Apparently this place has no idea how to schedule procedures. After one hour my husband, who by the way has the patience of Job, was totally frustrated and ticked off. We left and will never return. What has happened to the medical profession? Stop treating people like they have no value except to line the pockets of the doctors.
Tom Grant
Via
Google Business Profile
- Lowell Street
5 years ago
Waited two hours for Dr Miller. I complained she said I was disrespectful and left! I had to wait another 30 mins for the next dr. He saw me 5 mins told me my eye were fine and I was set to go. Very unprofessional and no comuication. I will no go back and telling everyone who asks including all my other Drs not to go!
Greg V.
Via
Yelp
- Marginal Way
5 years ago
Worst customer service and care we have had the misfortune to experience in Maine. After a supposed emergent care situation and waiting to get an appointment, we were left four hours in the lobby for a 15 minute visit. Saying some about that to the staff and Dr Zack's nurse who responded "well at least you got to enjoy our city". Not sitting in a lobby we didn't and what a flippant attitude! Finally just two days before surgery we were called and asked to come in earlier for surgery. We commute to have these appointments which the office is aware of 3 hours each way for a total of six hours. We came in two hours early and then, only after we inquired because the scheduled surgery time slid by, we are told the surgery is at the iriginal time scheduled and nothing would be done. The lack of care, empathy, concern, or any interest in your time or person is just absent from this company. Paying money to keep them in business just to treat you like you and your family is of no matter or interest brings us back to healthcare over 20 years ago that certainly was best left in the past. Healthcare has supposedly grown since then. Find any other place to receive your care if you would like be treated with a bit of commitment n decency,dignity, and respect. We both are praying for services ANYWHERE else but here for the future.
Sweetstop V.
Via
Yelp
- Lowell Street
6 years ago
So its time for my routing eye exam, get the reminder from them and my insurance has not changed which always paid 100% So i go like always, seemed fine until i get a bill for over $200 and an explanation that they don't take insure and never have and that my insurance changed, it didn't. At least at check in when they ask for my card and I sign in they could say that i am responsible for the days visit. I would have then passed as it was a routine visit and my eyes are 20/20. needless to say i called to challenge the charge or at least reduce them for not at least letting me know I was going to be charged for the visit but the robot billing manager read from a script of "it not our responsibility" yada yada yada. I WOULD NOT GO THERE AND ALL MY FAMILY WILL STOP, amazingly they dont care!!!