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Kathy B.
Via
Yelp
- Lowell Street
2 years ago
I cancelled my eye surgery because I lost confidence with the lack of communication I experienced at Maine Eye Center (Portland). 2 1/2 weeks before my surgery, I called the office and left a message NOT to call me for the pre-op interview before today (Monday) because I was out of state and not available due to several appointments for another medical issue. My husband, who remained at home, received several calls for me from Maine Eye Center while I was away asking that I call them back. I ended up having to calling them back (several times) while between appointments. I received 2 calls today (Monday). The first confirming arrival time for surgery on Friday and the second changing the time by 10 minutes. This change made me wonder if surgery was being done assembly-line fashion. Additionally, my husband, who had cataract surgery done at Maine Eye Center and ended up with worse eye sight, received a call today with a message (via a receptionist (?) from his surgeon stating that he couldn't do anything and go see a retina specialist. After reading reviews about Maine Eye Care, it appears employees are overworked and understaffed and a few of these reviews were before the start of the pandemic. I am very disappointed as my mother has been receiving excellent care (for the last 15 years) with Dr. Moore at Maine Eye Care for macular degeneration.
Aaron Davis
Via
Google Business Profile
- Lowell Street
2 years ago
I called in hoping to help a child whom I coach get glasses to safely play sports. They had just gotten prescription glasses for the first time. I wanted to see if I could find a donated or reduced pair of athletic glasses (RecSpecs) via a local eye office. Maine Eye Center was the only one who straight up said "No". The optical shop person I was speaking to suggested the Lion's Club. Cool. More hoops to jump through but cool. I suggested to her to consider having that as a part of the business going forward (a budget for charitable given in the form of glasses) and was given silence and then hung up on. We didn't disconnect. She just didn't talk or respond to my suggestion. Sorry to waste your time? Wildly disappointed. It seems wrong to me to be met with that response to that kind of request. Maybe I'm having a bad day but it rubbed me the wrong way. Won't be using your services anytime soon.
Leslie Downes
Via
Google Business Profile
- Lowell Street
2 years ago
My daughter went to her first appointment and had to wait 2 hours past her time to see the doctor! Today was her second appointment and my husband had to take time off work, he had to pull my daughter out of school and they were 12 minutes late. The office turned them away. So infuriating because they thought nothing of making us wait last time! 2 hours!!! But they can't understand 12 minutes? Terrible policy.
Richard Keene
Via
Google Business Profile
- Marginal Way
2 years ago
The doctor Jeffrey Moore is great. The office staff is totally inept
Glenn M.
Via
Yelp
- Lowell Street
2 years ago
I went to the Maine Eye Center forn my annual retinal assesment and after using their clinic for 33 years, which included retinal exams, with dialation, retina injections, photo-dynamic retinal laser surgery(very poor result), hundreds of retinal photos and dozens of other miscelanios eye studies, I was asked to reshedule my appointment, or if I could wait an estimated 2 - 3 hours to see Dr. Jeffrey Moore. This appt. was to replace an appt. from 8 weeks earleir that Dr. Moore cancelled due to what his office clerk called an "emergency" at the hospital. At today's visit, after being told of the expected 2 -3 hour wait- time by the rceptionist, I asked why the wait was going to be that long. She said 2 - 3 hours was required to due a retinal exam. I expressed my doubts aoubt the "routine" 2 - 3 hour wait to be seen to be seen for a booked appointment and asked if perhaps the expected delay was due to overbooking. The receptionist then left the lobby to comsult with back-- room staff. When she returned she escorted me the backroom which is adjacent to exam area. I expressed my concern about the "routine" wait-time and inquired about overbooking appointments when Dr. Moore joined the discussin and after consulting with Dr. Ba Barzarian and looking at chart - perhaps my insurance status- and informed me I was not welcome at their practice anymore and threatened to call the police if i did not leave the building . After 33 years this is the thanks I get for giving then my money.Since Dr. Peter Hedstrom retired, this practice has adopted a fast-food mentallity and I would recommend them if your looking for the fast-food version of healthcare.