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Angela C
Via
Google Business Profile
- Lowell Street
3 years ago
Horrible customer service , rude and unwilling to assist customers in need. Optical department.
Tina Plummer
Via
Google Business Profile
- Lowell Street
3 years ago
They don't follow CDC guidelines. I walked out.
Heather Brackin
Via
Google Business Profile
- Lowell Street
4 years ago
I recently brought my 15-month-old daughter to see Dr. Berman for a lazy eye condition. Both my father and I have it and I started noticing her symptoms when she was 6 months old. After speaking with my eye doctor (who I have been seeing for 25 years) and my daughters pediatrician, both agreed having her seen early would be best. Each person I spoke with at Maine Eye Center before meeting the doctor was pleasant. I cannot say the same for Dr. Berman. He did not acknowledge my daughter when he entered the room. Before examining her, he questioned why I had even brought her in because her eye was not turning in yet which is a symptom of the condition. I told him that we have a family history of lazy eye and her eye becomes droopy when tired as mine did at her age. Even after my explanation, he still questioned why I was there.His first examination was cold and uncompassionate. He quickly got up and walked out while my child was screaming as the eye drops were being put in. We had to wait the 45 minutes in our car for her eyes to dilate. I was told on the phone we would have the choice to wait in the waiting room but was not given that option during the visit.His second examination happened with ZERO explanation. I was told to hold her arms while his technician held her face and he manhandled her head, which resulted in large red marks below her eyes where his thumb was pressing. The whole time my child is screaming and he could care less. He then proceeded to yell at his technician because she did not hear what he said which made me extremely uncomfortable. That technician was also the ONLY person in the entire practice that acknowledged my daughter and treated her like the scared child that she was. This is a pediatricians office and the entire staff including the doctor had ZERO skills to interact with kids. After all that Dr. Berman told me that there is nothing wrong with her eyes and quickly dismissed us like we were wasting his time. For the record, I would not put my 15 month old through 2 hours of torture if I did not think it was necessary.It is clear that this man knows he is the only option for pediatric ophthalmology in the area. He knows that he can treat his patients any way that he wants because we do not have any other choice. I am surprised he fit through the door with the size of his ego. I work in healthcare and have never experienced anything so aggressive and disrespectful as I did with him. Dr. Berman, you should be ashamed of yourself. It amazes me that you have a license to practice medicine, ON CHILDREN!I have spoken with 5 other families and they have all said they had the same experience with him. I will be following in their footsteps and NEVER going back.
Jeff Fugate
Via
Google Business Profile
- Lowell Street
4 years ago
Soooo SLOW! over 2 hrs before I saw the Doctor, while she was very professional, the staff is very careless. Even the elevator is slow!! Looking around this practice is on its last legs, poorly maintained facility very few staff, not even many patients. Never again!! I will see people that care enough to take proper care of and appreciate their patients.
Sal G
Via
Google Business Profile
- Lowell Street
4 years ago
Waiting time is way too long. Use of same drops for dilating eyes and ointment on multiple patients!