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Adawadah I.
Via
Yelp
- Lowell Street
4 years ago
During Covid Times, YOU NEED TO LET THE FAMILIES KNOW THAT THE PARTNER HAS TO WAIT IN THE CAR. BEFORE THE APP IS EVEN MADE..... I went to an eye doctor appointment with my wife and was told that I had to wait in the car with my other child the appointment took 3 1/2 hours... he is 1 1/2.. PLEASE INFORM CUSTOMERS!!!! That way parents don't have to sit in the car 90 day and not have a clue where to go because they're not familiar with the area..Do your due diligence for your customers and explain to them the entire process that would be very helpful
Joshua Hart
Via
Google Business Profile
- Lowell Street
4 years ago
I find it hard to give this place a good rating. Most of the time we go here, my daughter needs eye drops and then we have to wait 40 mins. Anyway that's what they will tell you. It's never been a 40 min wait, today we waited 80 mins, and then when the DR finally saw us, we got the same clinical language as last time. Not impressed.
Car D.
Via
Yelp
- Lowell Street
5 years ago
it's just bad... takes way too much time for everything. and the people that work at the reception are rude.
Nate L.
Via
Yelp
- Lowell Street
5 years ago
I recently suffered an eye injury of my own doing. Chalk it up to a lesson learned about the importance of protective eye wear when using lawn and garden equipment! <br>After a visit to the ER, they advised that I schedule an immediate follow up with Maine Eye Center to make sure there was no permanent damage.<br>I called the following morning and left a voicemail. It seems that no one there actually answers the phone. Perhaps they were busy with other patients, I'm not sure. This does not actually play into my dissatisfaction that much, really. <br>However, when I did receive a callback later that day, the person I spoke with had all of the personality of a cold, damp, rock. A rock, however, can at least manage to be warm in the sunshine. This person though, not so much. She informed me that I would need to go to urgent care first and get a referral, as Maine Eye triages through urgent care. <br>I explained that this is a silly requirement, given that I was referred from the ER with a very obvious eye injury. Besides the inconvenience of an added insurance co-payment, an urgent care is a lower level of care than a hospital ER. I had two physicians examine me and both strongly recommended that I see an ophthalmologist for follow up. I think their opinion might just be as good as or better than the nurse or nurse practitioner I'd see at the urgent care. <br>The customer service person I spoke to very curtly told me that this is their process. They triage through urgent care, and I would not be charged two separate co-payments for this (one at the urgent care and another at Maine Eye Center.) I seriously doubt this is true, by the way.<br>I ended the call, called my primary care doctor and immediately got a referral to another ophthalmologist in Portland. This office was able to get me in immediately with not hoops to jump through. They understood that "it's my eye, just take my money and fix it!!" <br>Not that I often get asked for recommendations for ophthalmology providers, but rest assured that if I ever do, I will not be recommending Maine Eye Center.
J D.
Via
Yelp
- Lowell Street
5 years ago
We waited THREE HOURS past my scheduled appointment time of 9:00am to finally see Dr. Brynn Wajda at Maine Eye Center. Dr. Wajda was in the room for 2 minutes, looked at my eye for only a second, and said there was nothing she could do for me, and left. It was quite clear that she was in a rush and was aware how late she was running. A very subpar experience for sure. For the pleasure of this terrible experience, they sent me a bill for $225. When I called to complain about receiving a bill after such a terrible experience and lack of any services provided, I was told that because I physically "saw a doctor", I owed the money. Never did anyone I talked to the day of the appointment or the two times I called to speak to them about the bill (including a supposed supervisor name Derek), did anyone offer any apologies for the terrible experience we had at Maine Eye Center. Instead, they were rude, rushed and unfriendly. No one in my family will ever visit Maine Eye Center again.