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Cheryl Catavolo
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- Dr. Alexander Martin, OD
7 days ago
The front desk, assistant who basically did the entire screening and the girl at the optical shop where so friendly and very helpful. They make it easy with all their state of the art modern equipment.
Donna Rae Cormier
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- Lawrence
9 days ago
Mark Adams
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- Brookline
12 days ago
Arrived for my appt at 3:10, the scheduled time. They did not call me til 3:40, when they took me into an exam room, did preliminary tests including drops to dilate. This took maybe 10 minutes. I was then told to wait in the waiting room for the Dr, who would "be here shortly." 45 minutes later, I went out the reception desk and told them I was leaving. She said, please don't, the doctor will be right with you." The doctor came out less that 5 minutes after that and apologized. I told her that I might not have been as annoyed if at least someone had come out to apologize earlier, and had told me there would be a delay. The Doctor herself (Dr. Finkelstein), was excellent, I have no complains at all about her visit. But for an outfit that has been around as long as they have, they should have a better system than this.I noticed after I posted this there was an earlier review here over a year ago, by someone with a similar situation. Guess the problem still exists.
Jim Lyons
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- Burlington
19 days ago
Bhishma Patel
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- Burlington
20 days ago
Dr. Smail was great. Very pleasant experience! Unfortunately, cannot say the same about the front desk staff. Not necessarily rude but definitely impolite. It felt like I was annoying them with my presence. I said thank you as Im leaving and couldnt even get a goodbye or youre welcome. I know its not a big deal but it doesnt hurt to just be a nice polite person especially when you have a patient facing role. Ive been at a front desk before and I always greeted people with a smile and pleasant attitude.