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Lindsay G.
Via
Yelp
- DiMillo's Portland
4 years ago
DiMillo's is one of my all time favorite restaurants and each time I've dined I've never been dissatisfied until my most recent visit on Sunday night. Upon walking into the restaurant, I was never greeted or even acknowledged which is unusual for DiMillo's. It was clear there was a wait for a table so my party of 3 headed to the bar area where we found seats. It was busy and after 15 minutes a female bartender finally greeted us and she happily put our lobster ravioli in while a male bartender next to her snickered at me that "the kitchen closes in 10 minutes." While I was telling the female bartender I was all set, if the kitchen closes in 10 minutes, I didn't want to bother them while they were probably trying to clean up. The female bartender insisted it was fine and put my order in for me. About 15 minutes later, the lobster ravioli arrived by the male bartender who auctioned off my food that he just witnessed me order. After reading his name tag, Joshua B. scrunched his face up at me when I told him the lobster ravioli was mine and he wouldn't even place my plate down. He continued walking through the bar area to ask the other bartenders if they knew who the ravioli belonged to. Finally, the female bartender took the plate from Joshua B. and placed it in front of me. While the food was delicious, I was appalled by the bartender's obvious attitude! As I walked to the bathroom and came back to pay my bill, Joshua B. mumbled under his breath to me, "you're on your way out, right?" I stopped and asked if it was ok if I pay my bill and he said it was fine as long as I was leaving...! I'm not sure who's doing the hiring process now but I'm used to respectful and engaging workers at DiMillo's, not rude, half ass workers. I hope next time I return Joshua B. is no longer employed at DiMillo's because no matter how good the food & experience may be, service is everything & can ruin the whole idea, much like Joshua B. did to me and my family. The most recent reviews have been really bad, I hope this isn't the norm for DiMillo's. What happened?
Kara Sabourin
Via
Google My Business
- DiMillo's Portland
4 years ago
Recommend sitting at a table- probably better service. Bartender wasn't friendly and her service was awful. Food just okay. Much better places to eat in Portland
Yvette Dilallo
Via
Google My Business
- DiMillo's Portland
4 years ago
Mediocre food in such a foodie place like the Old Port. Time to jazz up the menu. We sat on the Deck. The Gas fumes were distracting. I probably won't return.
annaa_katharina22
Via
Google My Business
- DiMillo's Portland
4 years ago
overpriced for the food qualitythe food was plan and tastelessthe atmosphere was not great eitherservice was very cold and rusheddoesn't deserve the high ratings and its too expensive for what it is
Evan Baily
Via
Google My Business
- DiMillo's Portland
4 years ago
My friends and I visited DiMillo's On the Water on 7/4/19 for dinner and we were not impressed with the service there-particularly the hostesses. They appeared very aloof and were quite rude. Additionally, they did very little to try and accomodate our party. We were originally told that there would be a 20 minute wait for a table. We sat at the bar for drinks, nearly an hour goes by and I come back to inquire about the time/when we may expect to be seated. The hostess then informed us that the kitchen would be closing and they would be unable to serve us at a table (i.e. we would have to eat at the bar). There were clearly many tables available. Not once did the hostess make an attempt to speak with a superior to accomodate us. The situation was figured out after we sought out the manager through the bartender but the overall situation was very unpleasant and left a bad taste in our mouth.I understand the hostesses are young women and probably do not have a lot of work experience but they definitely need a refresher on customer service and professionalism. Other than that, our waitress and bartender were nice and we enjoyed our food.-Evan