My initial appt was very pleasant. Very clean, bright, fresh lobby, with friendly, helpful staff. Welcoming atmosphere, the staff & techs listened, and answered each question head on. They educated me on what to expect, and what they would do, and were able to discuss the evolution of the equipment they were using. Dr. Goel is very friendly, personable and able to discuss and explain each option available and up front about the costs involved and the follow up. I went in, not knowing what to expect and was very pleasantly surprised with the whole initial examine & evaluation.