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Via
Yelp
- Weymouth Office
6 years ago
They only care if you're getting non-insurance services. I had my lasik here it was wonderful service. No wait time at consultation and surgery I was in and out. Now comes the after care; keep in mind you have no choice but to go to them or the "warranty" is null and void. <br><br>First annual after visit - 15 min wait. I tell them I have bcbs which is accepted. They "try" to check system is down. We will check insurance Monday but you need to pay now for exam. I was a new mom I never followed up my own fault.<br><br>2nd year - 15 min wait. The 10 min annual exam was a joke. Was told they do not accept any of my insurances - bcbs, Davis or eye med. Again too busy to follow up my own fault. <br><br>3rd year - 40 min wait to see dr. Prior to visit I called to tell them I had BCBS and i confirmed online they accept bcbs insurance. Response was yeah ok. I get to office they never checked and Lo and behold the bcbs system was down I had to pay for my visit. I did make a stink seeing as I had already told them to run my insurance. They told me billing would call me on Monday which they did. <br>Billing: hi Peggy so yea we called bcbs and yea you are right they do cover eye exams!! So did you want me to bill insurance????<br>Me: ummm yes. (Why wouldn't i since this was initial request)<br>Billing: ok! So when they pay us did you want a refund of what you paid or did you just want a credit in your account?<br>Me: (seriously wtf kind of question is that?!) umm I want my money back?! <br>Billing: ok no problem as soon as I get the $ fro insurance I'll send you a check!<br><br>Bcbs processed same day. 2 months later I have no check. I call billing (same lady I won't name names) where is my $ it's been 2 months and left detailed message. They call me back asking me to call them back for more info. Another call I gave you name stated exactly what I wanted but I still need to call you back. <br><br>Me: hi so you needed me call you back????<br>Billing: hi!!! Can you verify your bday?<br>Me: xxx <br>Billing: oh yea ok you are right we owe you money I'll process but the dr only sign checks once a month so mY take a few weeks. Call me back I 2 weeks if you don't get a check <br><br>I did receive check a week later but seriously? They are running a shady business they try refuse insurance and will not do a thing unless you push them to check. They will tell you system is down In hopes you will not follow through. <br><br>Try this again next year at my annual exam and I'll report you. No more games.<br><br>After my surgery I highly recommended them after I experienced the after care I've actually told ppl to stay away.
D Loring
Via
Google My Business
- Quincy Office
6 years ago
My 90 year old father had an appointment at 2:30 pm. They made him wait 2 hours, shut the lights off in the office and forgot about him. He sat there and when he went to find someone the lights were off. Not to mention my 88 year old mother who has heart issues and chronic back pain was in so much pain in the waiting room while the office took everyone else before my father's 2:30 appointment. He wasn't late..They just made him wait. So they won't be going back. The traffic my father had to deal with at rush hour because of this delay was awful and avoidable. Very upset.
tina salvucci
Via
Google My Business
- Quincy Office
6 years ago
Nice staff, good experience. I would definitely recommend getting you eyes done at Nielson Eye Center. I was in and out of surgery in under 10 minutes!
C B
Via
Google My Business
- Quincy Office
6 years ago
Meghan Connolly
Via
Google My Business
- Quincy Office
6 years ago
I had my LASIK done at 8 o'clock in the morning. The procedure itself was quick and painless. Everyone working there made it such a pleasant experience. I left around 9 o'clock in the morning, and I could see great when I woke up at 2 o'clock in the afternoon! I was lucky enough to not have any side effects or pain at all. I would highly recommend Nielsen Eye Center to anyone that is considering having LASIK done.
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