Frantz EyeCare

4.7

4405 reviews

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Geoffrey S Fradin Via Google My Business - Jonathan Frantz, MD

6 years ago

A misdiagnosed Rx for glasses (made at third party) resulted in 2nd exam. A drastically new Rx was prescribed the day the glasses (which were impossible to see out of properly) attempted to be picked up. Dr Frantz office refused to bear the responsibility for their associates misdiagnosis. The resulting $150.00 surcharge for having to remake the glasses with the correct 2nd Rx was denied by Frantz office claiming THEIR OWN OPTICAL DRPT (I attempted to order from initially but they WOULD NOT GET THE LINDBERGH FRAMES I DESIRED) would remake the Rx within 30 days at n/c. Also stated 3rd part optician builds in and should remake the correct Rx at their own expense! Frantz associate Dr Nguyen made the initial Rx diagnosis INCORRECTLY. It was NOT the opticians fault as the optician made the Rx as prescribed the 1st time by Frantz office associate. I will take this to small claims court AND change ophthalmologist offices after being one of Dr Frantz initial patients (51st) and loyal since 1992 (25 yrs)!!!!!Post Script: Dr's office called me today 11/17/2017 10 AM and askedme to come into the office Monday 11/20 9 AM to pick up the $150.00for the "re-make" for the lenses based upon the correct(ed) Rx provided.