Milwaukee Eye Care

4.9

2114 reviews

2003

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Pam Pog Via Healthgrades - Nicholas J. Frame, M.D.

6 years ago

Dr. Frame was very professional and help me understand issues I had in my eyes. He was very helpful in my diagnosis. Also he is a glaucoma specialist. Ask him when is Glaucoma awareness month...

Pam Poglitsch Via Google My Business - Nicholas J. Frame, M.D.

6 years ago

Dr. Frame was very professional and answered my questions about glaucoma. Ask him what month is glaucoma awareness month. (Jan)

Kiara Elise Flowers Via Google My Business - Milwaukee Eye Care (Brookfield)

6 years ago

Last week, I was in to get a new pair of glasses. I am so thankful I had Lisa to help me find my next pair. Not only was she kind and willing to help, she also listened to my preferences and offered me well over 15 pairs to try on. I finally found my perfect pair and they are a dream. I couldn't be more impressed with the service or kindness I was shown. Highly recommend to anyone looking for great service and a stellar pair of glasses.

Sarah H. Via Yelp - Milwaukee Eye Care

6 years ago

Never in my life have I had trouble with eyeglasses before coming here. For context, my eyes have been stable for 10 years. I wear contacts daily and glasses only on long flights etc. I've had a handful of glasses in my life and never had a problem before here. First prescription (Prospect Ave. location) was completely wrong for the glasses. I've had a small astigmatism my entire life (not large enough to fix with contacts, just fixed in my eyeglasses), but here they couldn't find it. I was repeatedly told, "This can happen. Eyes change." I pushed back responding that I've always had one. Please recheck. They still didn't find it and promised we'd make sure the prescription glasses worked. After purchasing an obscenely overpriced frame, and being up-sold on all the bells and whistles for the lenses, the resulting glasses were unusable. Complete fishbowl vision. I didn't even know that was possible. I tripped every few steps and ran into walls and doorways. They said, "You'll get used to them. Your eyes just need to adjust." Eventually they re-tested my eyes (keeping the same prescription each time) and remade the lenses twice. I still couldn't see out of them. I wanted a refund. They refused. The following year I tried a new eye doctor, this time at the Brown Deer location. This time they did find an astigmatism. Rather than fix the old lenses, they were convinced that it was the frames that were causing the problem. They must be too big (these were not large frames - to call them mid-size would be a stretch). After a long negotiation they offered a 50% discount on the new frame but no discount on the lenses. I gave them the benefit of the doubt and coughed up more money (now we're around $500 investment in this company after the discount from my insurance both years). The new lenses were also wrong but in new and exciting ways. If I angled them just right off the edge of my nose and tilted the down I could read some things. Strike two. Again I called and left messages about fixing them and didn't receive a response. This year, I returned to the prospect location and demanded that they fix my glasses. Turns out the prescription for the second pair was entered incorrectly into the computer. They examined my eyes again and found yet a third prescription. (Remember, my eyes have been stable for 10 years.) They were convinced this new prescription would work and replaced the typo pair. They work OK and can be used in a pinch but are too strong. The tech did the eye exam but the eye doctor didn't even check it. I followed up about fixing my original pair and was told a flat "no". A complete turnaround from my last visit. I was told there was nothing they could do. That's false. They could actually fix my glasses or give me the refund I originally requested. I must have left 15 message over the past two years and only received a call back once - year one. I'll go back to getting my glasses at Costco or LensCrafters - no problems, ever. My experience was that this place does not value their patients/customers and just wants more money to fix problems that they created. An utter disappointment.

Anna L. Via Yelp - Milwaukee Eye Care

6 years ago

This is the first review I have ever written because I am so disappointed by the service at Milwaukee Eyecare Associates. I originally went there because I was a college student three hours from home. I have now been a patient there for the past three years and regret every appointment I've attended. I was plagued with ongoing eye issues in two separate 5 month stretches. Over those ten months, I attended several appointments to try and figure out what was wrong and get the correct treatment plan. From these appointments, I felt as though only the superficial issue was being addressed because the ailment kept returning. After feeling helpless due to blurred vision, eye pain, inability to wear contacts, and overall dry eyes, I made an appointment at my previous eye doctor in my hometown three hours away. The difference in caliber of service was astonishing. Fifteen minutes after sitting in the exam chair at my old doctor's office, I was given a straight diagnosis and prescription. I remember telling my mom how frustrated I was by Milwaukee Eyecare Associates' inability to accurately diagnose my problems and how much I regretted the time I wasted there when I could have been effectively treated and avoided the year of suffering with unhealthy eyes. The symptoms related to this issue have been completely resolved since taking the medication prescribed by my old doctor. Secondly, the people at Milwaukee Eyecare Associates were not the friendly employees one would expect from a seemingly neighborhood family doctors office. There were times I felt talked down to because of my young age (20/21 at the time) which did not sit well with me. I gave them one more chance because I needed contacts and the three hour drive to my home optometrist did not fit in my busy schedule. I attended the contact exam and was thoroughly disappointed yet again. When the technician had a hard time adjusting my vision to 20/20, she brought a doctor in for assistance. This doctor was unbelievably rude. She did not greet me and barely looked at me aside from my eyes. She spoke to the technician as though I were not in the room and seemed annoyed that I was having a hard time clearly seeing the eye chart across the room. I left the office in a bad mood but was happy I could finally get contacts...or so I thought. Because they did not have my prescription of contacts in the office, they said they would order a trial pair for me which would be in in about a week. It has since been three weeks and I haven't heard anything. I called the office to check the status of my trial pair but they didn't seem to know what I was talking about. I am an incredibly easygoing person but I feel as though I've been taken advantage of by this office one too many times. Once I get my official contact prescription, I will be taking it elsewhere to purchase contacts. I am never returning to Milwaukee Eyecare Associates and advise others to do the same. Update: 11 days past writing the initial review and still no word about my contacts.