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June K.
Via
Yelp
- Milwaukee Eye Care
19 days ago
Some of my friends -- who paid around $8,000 or perhaps more out of pocket for the full vision lenses in their cataract surgery-- seemed to have received "red carpet" treatment, flowers after their surgery, etc. (I received nothing after my first cataract surgery. But when i asked why another person did get flowers, then I did too.) Much more importantly, I was not given sufficiently detailed explanations prior to my cataract surgery about the distance choices in the "near" type of lens. But even before that surgery I had an untoward experience: I had been going to their clinic for about a decade. When I stopped wearing my contact lenses, I asked if I still needed to do the very quick refraction test. I was told I did. I asked if it was medically necessary bc my supplement policy covered any medical need. I was told it wasn't medically necessary. So I asked the office to please put into my chart that I no longer wanted the refraction test, for which a rather large fee is charged that the patient must pay herself because it is typically NOT covered by insurance (because it is "not medically necessary!). At my next appointment, I reminded the clinician that I had asked that it be written in my chart that I NOT be given the refraction test. She said, "I already did it so you'll have to pay the $47. I said, But last time I asked that it be put into my chart that I no longer wanted the refraction test done. She then said "All it says here is that you don't want dilation." I asked "How can they do a proper exam without dilation???" So they did the dilation. After, I was billed for the $47 for the refraction test that I had CLEARLY indicated thatvI did not want bc it wasn't medically necessary, and that I had formally requested it not be done. When I refused to pay the $47, the office then reported me to a Brookfield debt collector! To me, the entire refraction situation sounds like a scam; and for a young and perhaps new office person confused the refraction test for dilation, and after my not so great experience with my cataract surgery, (where I am still experiencing eye irritation months after the surgery) and after my wonderful Dr Pederson left their office, I seriously questioned why I should continue going there, even though I live so close to their location. All I can say is that if you go there, prepare to pay out of pocket for your refraction exam fee! And pray that if you need cataract surgery, you'll have a better experience than I did.
Ozkan Ozturk
Via
Google My Business
- Milwaukee Eye Care (Brookfield)
5 months ago
It's great place but they always make you wait 15+ minutes even you arrive on time for your appointment. This needs to be improved!
Jerry S
Via
Google My Business
- Milwaukee Eye Care (Brookfield)
9 months ago
Had to wait 30 minutes even though I had an appointment, then I had to waith another 20 minutes after my exam before seeing the doctor.
Rose Berweiler
Via
Google My Business
- Milwaukee Eye Care (Bayside)
1 year ago
My appointment went very well; however, when I returned home I noticed that I was given another patient's sheet containing instructions for at home eye care. I had to call to receive the correct steps that I needed to take.
Marina Von Rueden
Via
Google My Business
- Milwaukee Eye Care (Brookfield)
2 years ago
The staff is very friendly and professional! However, I have always had to wait at least 30 minutes in the waiting room after my scheduled appointment time. Last year, I had been in the waiting room for nearly an hour before I had to reschedule at the front desk. Also, there has now been a payment mistake in the office after my past two visits that I had to correct over the phone a day later where I had to pay more. Overall, the eye care itself is great!
