Sort By:
c l.
Via
Yelp
- San Jose/Silicon Valley
9 years ago
This center is totally lack of care of their patients .<br><br>My husband had surgery on Tuesday , we believe that they can be easily reached as they told us if we have any questions. He was having serious problems with his left eyes on Saturday , we contacted the center immediately early in the morning by calling and leaving the message . With no answers he had to go the emergency room with the outcomes that he needs to talk to the Ellis eyes for the special treatment. Later evening he has to go to the urgent care as it really hurts a lot , the doctors in the urgent care helped us to reach out to the on call doctor but it takes more than 3 hours before the doctor called back....<br><br>Very unhappy and frustrated by the care and service of Ellis eye , we highly suggest that this is not the right place for your eyes need. Can not affor to take the risk ...With lots of money and time wasted . .,they betrayed our trust ...<br><br>Eyes are so important and precious , ... Have to select the best eye center ...
Kuzia M.
Via
Yelp
- San Jose/Silicon Valley
10 years ago
Worst service ever. Spent an hour in the lobby after what was promised to be a 5 minute follow up appointment. Staff have zero sense of urgency and no respect for other people's time. If it's a booking issue, should schedule less appointments. Would never come back.
Carl B.
Via
Yelp
- El Cerrito/Contra Costa
10 years ago
Unless you like PAIN and like being treated like a herd animal, don't go here!!!<br><br>If it was possible to give them 0 stars I would.<br>I am an RN of 18 years working in every department except OB.<br><br>The doctor (Ellis) was in such a hurry that he put the numbing drops in my eyes and without waiting for them to take effect, started the procedure.<br><br>I felt as though someone was putting a burning cigar out in my eye!!!<br><br>When I cried out and told the Doctor that I was having EXTREME pain he responded by saying, " Just relax you shouldn't be feeling anything"<br><br>This was one of the most unprofessional, inconsiderate, uncaring and rude comments I've heard come out of a Doctor's mouth during a procedure/surgery!<br><br>Are you kidding me?!? I've NEVER operated on a patient without the Doctor ensuring the patient had adequate pain relief.<br><br>Doctor Ellis could have cared less about my pain. He didn't even apologize after the procedure. I've had several procedures and operations before and this was by far the most painful ever an honest to God 10 out of 10 pain!!<br><br>When I told the staff, (several of them) about my extreme pain, they just brushed me aside and couldn't wait to get me out and the next patient in.<br><br>This Company is completely disorganized and seem only concerned about getting as many patients in and out as fast as possible, as many people here have mentioned.<br><br>Spend a little extra money and go to someone who hasn't done 50,000 surgeries, ( because he's in a hurry to make more money)!!
Adam L.
Via
Yelp
- El Cerrito/Contra Costa
10 years ago
Bait and switch operation. $499 per eye will not apply to 99% of LASIK patients. They will upcharge for your near-sightedness, upcharge for your astigmatism, upcharge for a newer laser, and upcharge for wavefront.<br><br>You get what you pay for. Eye surgery is one thing you should not go cheap on. I promise you that. Surgeons who promise the cheapest surgery are not the best surgeons.
Hoot A.
Via
Yelp
- El Cerrito/Contra Costa
10 years ago
Do not go to Dr. Ellis. I went to him for RK and it was a total butcher job. The staff is not organized at all. This was the worst pain I've ever felt in my life because they forgot the anesthetic drops... that's right. I didn't realize until he started to cut into my eyes... worst pain I've ever felt. Dr. Ellis actually started yelling at me to pipe down and hold still while this was happening. <br><br>A staff and operation is only as stable and good as the doctor in charge and Dr. Ellis doesn't have the skills or the smarts necessary to run a practice. His license should be revoked.