Pacific Eye Associates

4.0

1142 reviews

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Aubany G. Via Yelp - San Francisco

1 year ago

This very large practice with around 11 doctors feels like a discombobulated jumble of musical chairs. I was early to my appointment as was told when I made my appointment for paperwork which was a short 2 page intake. I felt the cattle prod immediately when out of 5 front desk attendants only one was working and seemed to be very overworked. The checkin process was very slow. Once sat,I was called back the first time for 2 different tests in two different rooms. Then told to go back to the waiting area and would be called back. I was then called back again by a different assistant and taken into a room I was pretty sure was the exam room for more testing by yet another assistant. Nope. I was then moved to another room for 2 more tests and told to wait again in the waiting area. At this point my eyes were dilated so there wasn't much I could do (read or play on my phone) to pass the time and the time was excessive. I observed this to be the case for everyone, so are all of the tests necessary or just padding the bill? Roughly and hour and 45 min after I checked in, I was put in another room to wait for the doctor who was then so rushed and frantic that she barely spent 5 minutes with me, quickly signing off in my chart and clicking through the test results uploaded in the computer. She asked me no questions and didn't address any concerns I brought up with the assistant. Mind you the wait to get into this appointment was 4 months. She did the fastest exam with the the light in my eye and I was told another assistant would show me out. Wow. I think I'll be finding another provider despite the reputation these doctors have amongst the medical community.Some suggestions would be to LEAN out the office and make it a better flow for everyone; touch up some paint and clean the carpet and maybe do some general housekeeping (dust in the exam rooms was bad although the assistants did disinfect the equipment right before use in the immediate vicinity of the testing); be more professional and respectful of patients time; be cognizant of overbooking and staffing.

Nicholas Simmons Via Google My Business - San Francisco

1 year ago

Xin Z. Via Yelp - San Francisco

1 year ago

Dr Charleston will try to sell you lipiflow for dry eye syndrome. It's v expensive ($1500, not covered by insurance) with questionable benefits. Instead, you can use heated pads.

Elizabeth J. Via Yelp - Dr. Scott C. So

2 years ago

Not too crazy about Dr. So. Have seen him three times. All three were were (in the words of another reviewer) strange and offensive. Condescending. All three times I left his office feeling badly about the way I was treated. Goodbye, Felicia.