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Cristina mitchell
Via
Google Maps
- West Seattle Office
4 years ago
2 times in a row the doctor messes up on my prescription and has caused many issues with getting my prescription filled. Does he even know how to keep all his patients files separate and properly provide accurate prescriptions. I've had bifocals for over 8 years and both times he writes a single prescription for almost good vision and if I didn't tell costco they wouldnt have caught it and explained he wrote the same prescription that was wrong. When called the office to address the concern they were rude and had me on hold as of I had time to leave and drive from tukwila costxo fo west seattle. I explained this is a common mess up out that office. My family and I are no longer going here after this. The staff are rude and think it's all funny and laugh at you like that dont know what professionals are. I guess they just want money. The people down stairs are pushy and rude. They assume you dont have money and will categorize you.
B.E.M. SEATTLES#FAVMILF
Via
Google Maps
- West Seattle Office
4 years ago
If you go somewhere and people aren't professional, everything isn't explained, no one is personable, and you just have a bad feeling, please get up and leave. Don't let anyone treat you who you aren't comfortable and confident with.
Charles Christopher
Via
Google Maps
- West Seattle Office
4 years ago
BB J
Via
Google My Business
- Highline Office
4 years ago
Worst eye clinic ever! Total waste of my time and my money! Got a pair of glasses that I cant even wear! Extreme long waiting period....Intolerable!
Mike Vo
Via
Google My Business
- Highline Office
5 years ago
If I could give this place 5 thumbs down, I would. By far the worst optical experience ever! My brand new glasses have been giving me the worst headaches and I went back to them to reduce the strength of my lenses which took a whole two weeks to complete. I tried to wear them for the past two days and still the headaches were coming back. I called and spoke to Brian and he said there were no exchanges no exceptions and that because they paid for the glasses there was absolutely no returns. This was the final straw for me, not to mention how unfriendly the gal in the front desk is everytime I come into the office. No smile, no friendly greet, just a stare and "what can I do for you" with an attitude. If you are considering this place I would encourage you to look elsewhere because if you are looking for great service and an optical place that cares about you as a customer, this is not the place!! I'm taking my business back to Binyon in Burien where they really do care about you and greet you by your first name and has a guaranteed satisfaction policy on all glasses. If you aren't happy with your glasses they gladly replace them with a brand new set of glasses in exchange.PS. And don't even try to call them unless you've got 15 minutes to wait to get through all the damn prompts. So dumb to have so many options when you are just a small optical business. That's why you have a receptionist, let them field the calls and transfer to the right person.