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Elena T.
Via
Yelp
- Main Office
10 years ago
Horrible experience at Lake Austin Eye!<br>Made an apt with no problem. Exam was just ok. Dr Cottle didn't seem to spend much time with me... Most of the work was done by her helper.<br>After the appointment the problems began. Right away, they were asking me for more money, which i knew was wrong because I've had the same insurance for 12 years. Figured it out that day. Then i get a bill, with the charges billed to my insurance wrong. Myra, the office person, assured me she will take care of it and give her two weeks. I was patient and gave her two months since it was during holiday season, etc Had to call back myself, one issue was taken care of, but a new issue created. At this point, three months later, i'm giving up on it.. Now I'm desperate, i need to order contacts. I place the order wit Myra. She said, that because I"m placing a big order, it should be here within 2 days, but because a weekend was coming up, give her until the next week. I called twice since that time frame. No phone calls back. Finally today, they called me back saying my contacts were on backorder. I wear Acuvue! How can they be on backorder?!!?!?!? The receptionist, told me that Myra told her, to fax me a prescription so i can go somewhere else. Basically, i got kicked out.<br>I've lived in four states prior to Texas and this has never happened to me before!<br>Now, with my last pair of contacts lenses in my eyes, i have to go and find a new place to order them from. What a way to treat you customers!
