Lake Austin Eye

4.5

271 reviews

5

234

4

5

3

4

2

1

26

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Abby K. Via Yelp - Main Office

1 year ago

I went to Dr. Chen and she was good and took time to understand my issues. She was located a ways from my house but it was worth it to see Dr. Chen. However, dealing with the office manager at Lake Austin Eye is a nightmare. First time they charged me my copay which I had already paid to another doctor. Then they would not return my money until they were reimbursed from medicare. I finally had to send an email to the doctor to get my money returned. Then on another occassion they said Medicare rejected the claim which I know was not true because when you are on Medicare you can see on-line when a claim is rejected. I called the office multiple times to talk to the office manager and she does not return calls and when I did get through to her she hung up on me. I just want someone who tells me what the cost is going to be beforehand and then bills me correctly. Recently when I called to refill my eyedrop prescription, they said I had to see the doctor before they would refill the prescription. I had seen the doctor less than a year ago. Then I went to the pharmacy and Lake Austin Eye had called in a refill for the the prescription they had told me they would not refill. Very frustrating. I have now found another eye doctor and am very happy.

Anonymous Anonymous Via Google Business Profile - Main Office

2 years ago

We went to see Dr. Chan and she was wonderful and patient. However, if you are going to Lake Austin Eye for Cross-Linking surgery and you have AETNA insurance, don't waste your time. Although their website says they accept AETNA Insurance for this procedure, and I personally confirmed AETNA will cover it, this office will not submit your claim. Instead, they wait until you have 2 hours of testing and then during checkout, ask you to pay for the surgery upfront or they will not schedule it. I tried working with the office because we really wanted Dr. Chan to do the surgery but when I was told, "we are a small office and do not have time to deal with this", it was time to move on. We had to start over with another practice and pay for the same tests we just had done. It's their choice to work or not to work with insurance companies. However, if you are not going to submit the insurance claim on behalf of your patients, please take the claim off your website that says you do and please be upfront with your clients and let them know you will not work with AENTA.

Joe R. Via Yelp - Main Office

4 years ago

Great place. Be sure to cut out about 2 hrs of your day. Also, be sure to ask for cost prior to test because at the end your surgery or recommended procedures may not be covered so the test are unnecessary, if you are not expecting 1000k plus out of pocket. Overall good experience. Now time to save for my procedure or test cost go to waste.