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Erin Espinoza
Via
Google Business Profile
- Main Office
1 month ago
Updated review: after filing a complaint for poor customer service based on the bad treatment from their billing specialist, my husband has now been told the doctor will not see him anymore, leaving him with stitches in his eye and needing to find another surgeon to complete his care. This is retaliation and is compromising his medical care.Original review: 3 stars. The doctor's skill is top notch. The customer service and time management leaves a lot to be desired. Several instances have had to wait for over an hour to be seen for an appointment. New (?) billing staff is rude. Doesn't seem to understand our somewhat specialized plan and doesn't seem to be making an effort to either. We've been cut off, ignored, and argued with over coverage that hasn't changed in the past 1.5 years with this practice. Was so bad on a 3-way call with insurance just now (that was necessary after an entire week of back and forth) that the insurance agent asked if we wanted to file a complaint! Um, yes...as a matter of fact, we do.
Ileana Hebert
Via
Google Business Profile
- Main Office
10 months ago
All it took for them to discharge me without notice (cancelling four surgeries in a few days) was that I asked for an itemized invoice of a lense that cost $3600 not covered by insurance . They insinuated I was dumb for making the same questions multiple times and me asking for said invoice was equated as Im broke and undeserving of their services. They must have so many rich seniors slapping their credit card no questions asked that my insurance paying $30,000 for the surgeries was loose change that doesnt justify getting exposed from whatever theyre doing
Diego Jimenez
Via
Google Business Profile
- Main Office
11 months ago
Very bad service, dingy place with old equipment and you cant even get a definitive price from them. Go elsewhere and dont waste your time and money here!
Janet Brennan
Via
Google Business Profile
- Main Office
11 months ago
Kin Franceschini
Via
Google Business Profile
- Main Office
1 year ago
Tried to get a firm price on the surgery for both eyes, they run you around from one person to the next, with hidden costs revealed, they give you a vinyl $10 bag from China with five dollar sunglasses, the place is a scam everything is extra, I left not interested in the scam. I went to Austin Eye with Dr. Wong he did both eyes for me one at a time of course ,its a big beautiful place they own and control their own surgical area, on the second floor everything is spotless in a very modern building with modern equipment. Lake Austin Eye has dated equipment and I believe they leased the space for the surgery because its at another location . I dont believe they own the surgical place. Why would anybody go to Lake Austin Eye when you could go to the pros at Austin Eye. Lake Austin Eye billed my credit card over $260 for a bag of junk from China were all of $15. Im contesting the charge as Im leaving this review. Again before you make a decision , its so important to protect your eyesight by doing your due diligence just go online and look at the facility at Austin Eye, comparing it to Lake Austin Eye. Do your homework before you get bamboozled like I did but its not over yet. Im retired, I have time to take them to court.
