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Florence DeBose Jones
Via
Google My Business
- Tallahassee
6 years ago
Long wait in line for check in - it was hard on the elderly couple behind me in line. Otherwise great experience, Physician and staff was warm, friendly and professional.
Anonymous
Via
WebMD
- Kenneth Kato, MD
6 years ago
William Nelson
Via
Google My Business
- Tallahassee
7 years ago
The nursing staff were very professional and made me feel at ease during my examination. Dr. Skilling was thorough and took the time to ask if I had any questions. A very personable doctor!Having to pick your optical prescription up at the optical sales desk made me very uncomfortable however.
Garrett Goodman
Via
Google My Business
- Tallahassee
7 years ago
We took our nine month old in for his fist eye exam, as we have a somewhat significant family history. The facility is clean, well kept, and hosts an art gallery. The staff, for the most part, were cheerful and happy. The appointment was for 8am we were taken back at 8:18am. Dr. Skilling has a great demeanor and was a pleasure to interact with. We did not feel rushed and all of our questions were answered. His examination was thorough, contrary to my experience with another pediatric ophthalmologist in town that I would not recommend to anyone. I willbe back as our needs progress. My only concern would be the delay in taking us back as a first appointment, as I am sure would mean later appointments would experience a greater delay. As it were, I took the day off and we had no where to be but bear that in mind when making appointments. Overall I would highly recommend Dr Skilling and his team to any one needing Pediatric care in this field.
Laurie Davis
Via
Google My Business
- Tallahassee
7 years ago
This place is like a production mill. Dr. Ford always seems to be in a rush to stay on schedule and get to the next patient. I appreciate this, but it would be good if he was just a little more relaxed. I shouldn't pick up on his need to get through my appointment. Though the staff is personable, I DO NOT appreciate being lied to and then being patronized when I call them out on it. Went in for evaluation for cataract surgery, get to scheduling and am told BOTH eyes need to be done, when I had JUST discussed doing only one eye with Dr. Ford. Asked scheduler, Dana, to double check. She has someone go to check with Dr. Ford. They come back, claiming she spoke with Dr. Ford, and he said, "Yes. Two eyes." I happen to need to go back to see Dr. Ford to check retina after dilation and I asked him, "Two eyes? Thought only one." He says, "ONE EYE ONLY. Other eye doesn't need it." He said NO ONE came to ask him. Then I'm told by Steph (#2) that it was "miscommunication." REALLY??? I was sitting RIGHT THERE. I know what I asked and what I heard. There was NO MISCOMMUNICATION INVOLVED. I was lied to. Now they want me to let them work on my eyes? Complete loss of trust involved. Will have to go somewhere else.UPDATE 12/12/16 - This practice takes their patient critiques very seriously. After several phone calls from the practice administrator Vicki, who worked hard to regain my trust and confidence, I was able to see the doctor I was originally referred to, Dr. Kato, who was extremely thorough, just like Dr. Ford. The difference was there was a bit of a better personality match. I am very pleased at the care I am now receiving and the fact that the practice used my experience to provide needed training to their staff. I am scheduled for my surgery, and hope all goes well.Would have given more stars, but the check-in staff don't smile. Everyone looks like they absolutely hate being at work.SMILE PEOPLE. Life is good.
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