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Lesley Jackson
Via
Google My Business
- Goodlettesville
1 year ago
What started off as a five star rating was ruined today by Dr. Parker. My husband had his second cateract surgery, and during the follow-up for the second eye, he asked a question regarding the first eye. Dr. Parker's arrogant and rude remark began with, "I don't know how much plainer I can make this..." His bedside manner, start to finish, was so condescending that my husband specifically requested to see any other doctor besides him for further appointments. It is a shame, because everyone else we have encountered has been pleasant, helpful, and genuinely kind.
Ariane C.
Via
Yelp
- Goodlettesville
1 year ago
Great Doctor, very nice assistants and terrific technicians. Particularly the lady who helped me find my frames is awesome. However watch the billing department. Double billed me and kept sending automatic bills. I left messages, no response. Finally went there and asked, very rude about it and no apology. 'Just ignore it'. Check your statement before you pay!
Jeanne K.
Via
Yelp
- Goodlettesville
2 years ago
Definitely don't have medical techs in financial area who were knowledgeable about what person procedure is needed. Beautiful building but definitely pressured to do laser
Abby McLallin
Via
Google My Business
- Nashville
2 years ago
Honestly all the stars are for the doctors themselves, the Dr. Doherty was great who did my LASIK procedure and the followup with Dr. Barberic was fine too. The negative is that the front office and assistant back staff has really left a bad taste in my mouth the main lady who has been there every time Ive come in and checked in at the front desk and has called me just seems generally uninterested, unenthusiastic, misunderstanding and short. I just had a second follow up today, and when I went to schedule a 3rd follow up, I told her I needed early morning, before 9, and she told me she had an appointment at 9:10, which I said would not work, I live an 35 minutes to an hour away, and I work at 10. After going back and forth she said she would call me, she did, she just told me my appointment and just hung up? Really bad phone manner. To top that off, I was told to sit and wait to be checked out, Ive been to several doctors offices for a variety of things and generally they have either a designated person to check out people or do it before people checking in. There was 3 people at the front desk and one was just sitting in the middle doing nothing. (Not sure why she was there? As there was only 2 computers)My consultation also took almost 3 hours, which meant I had to use half a day sick leave vs. a couple hours or less because of lunch hour. Again the same front desk girl, very unenthusiastic and nonchalant, after being there 3 times now, this cannot be a bad day this is just how she is.Ironically everything just seems super rushed, while they expect you to be patient with long waits. Its fine to wait but I would expect that they would at least take the time then. The back office staff almost looks like theyre on a clock to do everything as fast as possible. Im not sure if they overbook themselves or what (more people mean more money right?)All and all, I havent been impressed with any of the more cosmetic/elective medical offices Ive been to in Nashville, they make it crystal clear with how they treat you, youre just a number that forks over a lot of money. If you need actual medical stuff with your eye, go to an ophthalmologist that their main thing isnt to do cosmetic procedures (like LASIK) and go to a stand alone optometrist office for eye exams, glasses and contacts, and check ups. If you want LASIK, Id still recommend them because the alternatives are not any better (one was pretty sketchy that they were using a number to a different office , and the other talked down to other providers who took insurance) and they at least acknowledge VSP discounts. Get your LASIK done at Goodlettsville and not Nashville, I was very much impressed with the front desk there, the people who took care of me, and the doctor.
Deborah Sartain
Via
Google My Business
- Goodlettesville
3 years ago
My experience at Loden Vision was good and badMy initial visit I waited an extreme length of time. When I complained I was told they were short on staff.When getting set up for surgery I was told I would be contacted later regarding time and place as I was considered high risk. Never contacted and took me calling several times talking to the supervisor before I got answers.However, The staff and doctors were kind, thoughtful and very knowledgeable. This kept me hanging on.Unfortunately, Ive been having issues with both eyes since the cataract surgeries. Ive been back a couple of times but still having issues. Im truly sorry I had the surgery done.Maybe it was a freak experience and yours hopefully will be flawless.
