New England Eye Center

3.7

388 reviews

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Sharon N. Via Yelp - Laser Vision Correction Center

12 years ago

I went in to the New England Eye Center after responding to an ad for Free exam and consultation for lasik surgery. As it turned out, I was not a candidate for the lasik or at least that is what I was told. I was diagnosed with cataracts and opted for a crystal lens implant to corrct my distance vision. I was charged over $200 for the "Free exam and consult". I was told to dispute it with collections agency. Wow! I thought it was incorrect as the ad said free. Meanwhile I paid the bill to Tufts and have still been getting calls from a collection agency. When I went in for the surgery at least 10 of us were lined up like cattle in a room-at least 10 of us to get the surgery done. The doctor waltzed in long after our appointment times. We were told she begins surgery at 9:30. We had all been there between 6:30 and 7:30. The same situation has occurred each visit for follow up. We all sit waiting from an hour to 2 hours for our appointment. The last appointment I had a few days ago, I waited nearly 2 hours and had to leave. On my way out, the receptionist told me to anticipate 3-4 hour appointments. That is because we have to wait for the doctor for hours! The surgery is somewhat successful. Not the results I had expected, but I guess it takes about a year to get the vision back. I would definitely go to another faciility and ask lots more questions. Red flags should have gone up after that initial "free" consult and exam. Oh, and by the way, a couple of weeks before the surgery, one of their billing people calls to ask you how you plan on paying for the lenses and wants the payment up front--nearly $6000! And they are demanding. I refer to New Englan Eye Center as the eye factory. Pay now, cry later!

Sharon N. Via Yelp - Boston

12 years ago

I went in to the New England Eye Center after responding to an ad for Free exam and consultation for lasik surgery. As it turned out, I was not a candidate for the lasik or at least that is what I was told. I was diagnosed with cataracts and opted for a crystal lens implant to corrct my distance vision. I was charged over $200 for the "Free exam and consult". I was told to dispute it with collections agency. Wow! I thought it was incorrect as the ad said free. Meanwhile I paid the bill to Tufts and have still been getting calls from a collection agency. When I went in for the surgery at least 10 of us were lined up like cattle in a room-at least 10 of us to get the surgery done. The doctor waltzed in long after our appointment times. We were told she begins surgery at 9:30. We had all been there between 6:30 and 7:30. The same situation has occurred each visit for follow up. We all sit waiting from an hour to 2 hours for our appointment. The last appointment I had a few days ago, I waited nearly 2 hours and had to leave. On my way out, the receptionist told me to anticipate 3-4 hour appointments. That is because we have to wait for the doctor for hours! The surgery is somewhat successful. Not the results I had expected, but I guess it takes about a year to get the vision back. I would definitely go to another faciility and ask lots more questions. Red flags should have gone up after that initial "free" consult and exam. Oh, and by the way, a couple of weeks before the surgery, one of their billing people calls to ask you how you plan on paying for the lenses and wants the payment up front--nearly $6000! And they are demanding. I refer to New Englan Eye Center as the eye factory. Pay now, cry later!

Jonathan B. Via Yelp - Boston

12 years ago

The doctors are good, the medical staff is wonderful, but everyone seems overworked and out of sorts. The waiting times are this side of ridiculous. Plan on two and more likely three hours for what will amount to fifteen minutes with the doctor. Be prepared to sit in a cold waiting room with no TV, no magazines -- bring something to occupy yourself. The poor traffic and scheduling is a built-in here, and falls over into even trying to make an appointment. Plan on a phone call being put on hold and waiting for ten to fifteen minutes, getting cut off and having to go through it all again. This place needs serious help in management and customer service and shrugs it all by claiming their doctors are the best and brightest. But they too are overworked, and overbooked because they all have at least one side practice.

Jonathan B. Via Yelp - Laser Vision Correction Center

12 years ago

The doctors are good, the medical staff is wonderful, but everyone seems overworked and out of sorts. The waiting times are this side of ridiculous. Plan on two and more likely three hours for what will amount to fifteen minutes with the doctor. Be prepared to sit in a cold waiting room with no TV, no magazines -- bring something to occupy yourself. The poor traffic and scheduling is a built-in here, and falls over into even trying to make an appointment. Plan on a phone call being put on hold and waiting for ten to fifteen minutes, getting cut off and having to go through it all again. This place needs serious help in management and customer service and shrugs it all by claiming their doctors are the best and brightest. But they too are overworked, and overbooked because they all have at least one side practice.