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JoAnn Tower
Via
Google My Business
- Helen K. Wu, MD
6 years ago
I had a cataract replacement almost 3 years ago now in my left eye. I had an IOL Toric insert. I wish I Just went with regular Cataract surgery as I did 11 years ago in my other eye. my vision is just not great and I spent $3000 of my own Money for the special Aora ~ I have a headache everyday but can not afford to have a follow up. At the time I thought I was getting the best but it didnt end up that way. I love Dr. Wu but felt most of my visits were not with her.
Emma R.
Via
Yelp
- Boston
7 years ago
This is my first Yelp review but I feel compelled to write it. Overall, I would not recommend this place to a friend after my experience. While my procedure was successful, and Dr. Wu is a competent, knowledgeable, and caring surgeon with a good bedside manner, the office is extremely disorganized and inefficient. Save yourself the headache and go somewhere else. Every single appt I've had to wait at least two hours, if not three, to see the doctor. And I'm not someone who usually cares about ambiance, but the waiting area on the 9th floor is so claustrophobic and feels like a fire hazard, ten or more people jammed into a hallway, without anywhere to put your stuff, no table, no outlets, which is something you notice after 2 hours. I know it wasn't just me waiting forever, because everyone was grumbling about how they'd been there for so long. But most importantly, they kept changing the date of my surgery (4 times...first it was in a month, then in two, then back to the original month, then a day later) which got to be downright frustrating because it inconvenienced me, my employer, and my friend who was going to pick me up from my procedure. They assured me this was not ordinary, but I didn't get the sense by how they conducted business that this was an anomaly. The procedure also ended up being a full day affair out in Waltham, and while I was scheduled for early morning I didn't end up being seen till the afternoon, and no one could tell me the time of my procedure, even the hour, until 10 minutes before it was happening, so my ride was stuck waiting in the office for me for about four hours. If it is that variable when you get seen at any Lasik place, then they should definitely warn you ahead of time of the time frame. I also didn't get the sense there was any real communication between the doctors, as the optometrist (who I found to be extremely abrasive and lacking any interpersonal skills) assured me that I would only be a candidate for PRK, and then the ophthalmologist Dr. Wu told me the exact opposite an hour later; that she would only recommend Lasik. Really confusing! By the time I did get to see her, she was gratuitous and willing to answer my questions, but everything was rushed because at that point I didn't want to hold up the rest of the poor people waiting. Upon my checkup, one tech told me I would need to take a certain med for three more weeks, the doctor told me two weeks, and then the surgeon told me I could stop taking it by the end of the day! How could I get such conflicting information from one clinic??! Lastly, I got home from my check up and TLC eye center sent me what I found to be an extremely sketchy letter with a "1,000 check" inside for Lasik surgery, expiring in one month! Now, I know New England Eye Center just uses TLC's facilities (if I were to do it again I would ideally find a place that does procedures on site), but NEEC is chock full of brochures in their office urging their customers to not fall for gimmicks or cheap marketing schemes from discount laser centers, and the surgery coordinator also spent a significant amount of time warning me of places offering cheap rates and too good to be true deals. And yet, they're affiliated with one? I certainly never gave my address directly to TLC, which means that NEEC must have supplied it to TLC and allows the business to solicit their patients. This is BAD practice...perhaps even a HIPAA violation. Summary: Dr. Wu knows her stuff. It's unfortunate this center is so poorly run.
Emma R.
Via
Yelp
- Laser Vision Correction Center
7 years ago
This is my first Yelp review but I feel compelled to write it.<br><br>Overall, I would not recommend this place to a friend after my experience. While my procedure was successful, and Dr. Wu is a competent, knowledgeable, and caring surgeon with a good bedside manner, the office is extremely disorganized and inefficient. <br><br>Save yourself the headache and go somewhere else.<br><br>Every single appt I've had to wait at least two hours, if not three, to see the doctor. And I'm not someone who usually cares about ambiance, but the waiting area on the 9th floor is so claustrophobic and feels like a fire hazard, ten or more people jammed into a hallway, without anywhere to put your stuff, no table, no outlets, which is something you notice after 2 hours. I know it wasn't just me waiting forever, because everyone was grumbling about how they'd been there for so long. <br><br>But most importantly, they kept changing the date of my surgery (4 times...first it was in a month, then in two, then back to the original month, then a day later) which got to be downright frustrating because it inconvenienced me, my employer, and my friend who was going to pick me up from my procedure. They assured me this was not ordinary, but I didn't get the sense by how they conducted business that this was an anomaly.<br><br>The procedure also ended up being a full day affair out in Waltham, and while I was scheduled for early morning I didn't end up being seen till the afternoon, and no one could tell me the time of my procedure, even the hour, until 10 minutes before it was happening, so my ride was stuck waiting in the office for me for about four hours. If it is that variable when you get seen at any Lasik place, then they should definitely warn you ahead of time of the time frame. <br><br>I also didn't get the sense there was any real communication between the doctors, as the optometrist (who I found to be extremely abrasive and lacking any interpersonal skills) assured me that I would only be a candidate for PRK, and then the ophthalmologist Dr. Wu told me the exact opposite an hour later; that she would only recommend Lasik. Really confusing! By the time I did get to see her, she was gratuitous and willing to answer my questions, but everything was rushed because at that point I didn't want to hold up the rest of the poor people waiting. <br><br>Upon my checkup, one tech told me I would need to take a certain med for three more weeks, the doctor told me two weeks, and then the surgeon told me I could stop taking it by the end of the day! How could I get such conflicting information from one clinic??! <br><br>Lastly, I got home from my check up and TLC eye center sent me what I found to be an extremely sketchy letter with a "1,000 check" inside for Lasik surgery, expiring in one month! <br><br>Now, I know New England Eye Center just uses TLC's facilities (if I were to do it again I would ideally find a place that does procedures on site), but NEEC is chock full of brochures in their office urging their customers to not fall for gimmicks or cheap marketing schemes from discount laser centers, and the surgery coordinator also spent a significant amount of time warning me of places offering cheap rates and too good to be true deals. And yet, they're affiliated with one? I certainly never gave my address directly to TLC, which means that NEEC must have supplied it to TLC and allows the business to solicit their patients. This is BAD practice...perhaps even a HIPAA violation. <br><br>Summary: Dr. Wu knows her stuff. It's unfortunate this center is so poorly run.
Claire White
Via
Google My Business
- Christopher Robinson, MD
8 years ago
I've called 3 times, been put on hold for 20 minutes each time, had to hang up and ask not to be on hold, all three times the receptionist tells me that she has at least 4 calls in front of me. Get yourself more staff, Dr. Robinson- the woman is clearly over-worked and this is not efficient for your business. I'm going to try another eye doctor who hopefully has enough interest in a new patient.
Angela C.
Via
Yelp
- Laser Vision Correction Center
8 years ago
I am reviewing my experience with the free LASIK consultation only and the practice, not the surgeons or surgery. <br><br>The free LASIK consultation is about 45 min long and it's very basic (eye mapping, cornea reading, and basic vision test). The technician I had seemed ill prepared and sort of scrambling around the machines. She told me more information than she probably should have (as she is not the surgeon) about what I am a candidate for.<br><br>After that 45 min exam, she stated I would be a candidate more for PRK due to my high prescription (-6.50/-6.25). I was deterred already since PRK is an older procedure with a longer recovery. The technician stated 80% of the patient population are PRK which is an obvious statistic that indicates this practice is biased towards PRK and was basically trying to convince me PRK is just as good as LASIK. <br><br>The actual full consultation (requiring dilated eyes and consultations with the surgeons) that is 2-3 hours long costs $150. I just went to Boston Laser (much better experience overall) and they do the entire full consultation for free as do other places.<br><br>What stood out to me:<br>- Free consultation is misleading compared to other LASIK centers<br>- New England Eye Center has a much greater PRK patient population than LASIK<br>- The laser / surgeries are performed in Waltham at TLC, not in Boston<br>- Older office / inefficient technology & EMR (I'm a healthcare tech consultant so that's the first thing I notice)<br><br>I went to Boston Laser after that where I had a much better experience.