New England Eye Center

3.7

388 reviews

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Angela C. Via Yelp - Boston

8 years ago

I am reviewing my experience with the free LASIK consultation only and the practice, not the surgeons or surgery. The free LASIK consultation is about 45 min long and it's very basic (eye mapping, cornea reading, and basic vision test). The technician I had seemed ill prepared and sort of scrambling around the machines. She told me more information than she probably should have (as she is not the surgeon) about what I am a candidate for. After that 45 min exam, she stated I would be a candidate more for PRK due to my high prescription (-6.50/-6.25). I was deterred already since PRK is an older procedure with a longer recovery. The technician stated 80% of the patient population are PRK which is an obvious statistic that indicates this practice is biased towards PRK and was basically trying to convince me PRK is just as good as LASIK. The actual full consultation (requiring dilated eyes and consultations with the surgeons) that is 2-3 hours long costs $150. I just went to Boston Laser (much better experience overall) and they do the entire full consultation for free as do other places. What stood out to me: - Free consultation is misleading compared to other LASIK centers - New England Eye Center has a much greater PRK patient population than LASIK - The laser / surgeries are performed in Waltham at TLC, not in Boston - Older office / inefficient technology & EMR (I'm a healthcare tech consultant so that's the first thing I notice) I went to Boston Laser after that where I had a much better experience.

Lauren B. Via Yelp - Laser Vision Correction Center

8 years ago

This place is so frustrating. Starting with the ridiculous phone tree that you have to navigate; pack a cooler because you're going to be on the phone a long time before you get a human. Also pack a cooler before you take the elevator because the elevators here probably remnants of the original Elisha Otis built in the 1800's, and you might be in there awhile. Also, pack a urostomy bag. After navigating the New England Eye Center phone tree is 10 times worse than those molecule structures you had to build in AP Chem, and yesterday I went through it 4 times and they hung up on me after I got a human being. 4 times. Yes, 4 times. Because phones are really difficult to operate apparently in the year 2015. One time I came here last summer and the A/C was broken on a 90 degree day, so it felt like the old early 90's TV show Swamp Thing. It was swampy and disgusting and I could feel the bacteria growing on me as I sat there in the waiting room. The first time I got here, nobody knew how to handle me, a "new patient". I was told to go all these different floors to register and I wanted to "quit medical treatment" before I even saw a doctor. Currently trying to deal with someone in their office named Kelly C (I'll keep her last name outta here) who apparently doesn't feel like responding to my emails as I am trying to obtain a different version of a doctor's note for light sensitivity. Everything about this place makes me feel like I'm working with a 3rd world Emerging Marketplace.

Danielle Via Yelp - Boston

8 years ago

This place is so frustrating. Starting with the ridiculous phone tree that you have to navigate; pack a cooler because you're going to be on the phone a long time before you get a human. Also pack a cooler before you take the elevator because the elevators here probably remnants of the original Elisha Otis built in the 1800's, and you might be in there awhile. Also, pack a urostomy bag. After navigating the New England Eye Center phone tree is 10 times worse than those molecule structures you had to build in AP Chem, and yesterday I went through it 4 times and they hung up on me after I got a human being. 4 times. Yes, 4 times. Because phones are really difficult to operate apparently in the year 2015. One time I came here last summer and the A/C was broken on a 90 degree day, so it felt like the old early 90's TV show Swamp Thing. It was swampy and disgusting and I could feel the bacteria growing on me as I sat there in the waiting room. The first time I got here, nobody knew how to handle me, a "new patient". I was told to go all these different floors to register and I wanted to "quit medical treatment" before I even saw a doctor. Currently trying to deal with someone in their office named Kelly C (I'll keep her last name outta here) who apparently doesn't feel like responding to my emails as I am trying to obtain a different version of a doctor's note for light sensitivity. Everything about this place makes me feel like I'm working with a 3rd world Emerging Marketplace.

Chelsea B. Via Yelp - Laser Vision Correction Center

10 years ago

The doctors here seem to be high caliber, but my ongoing gripe is that they want to dilate my eyes every time I'm there for an exam. I'm blonde with blue eyes that are VERY sensitive to light -- I wear sunglasses on cloudy days -- and in the past, eye doctors have provided me with drops that reverse the dilation drops. This allows me to both read and go outside after an eye exam without waiting for two hours for my pupils to normalize. But NEEC does not offer these reverse-dilation drops. I have asked for them every time I've been examined there, and the doctors just shrug and say no, they don't have them. WELL THEN GET THEM!!! I really struggle to see how any medical practice can refuse to provide their patients with something to make the examination more comfortable, and instead force them to get home or back to the office while in pain from the light and unable to see clearly. I refuse to allow them to dilate my eyes without these drops, and they refuse to supply these drops, so I will be finding another eye doctor.